Internal Error 2738 When Installing Cisco Vpn Client
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needed to know if he should get a copy for my mother's computer which currently runs Windows XP. She uses it for work primarily and because of that, uses the Cisco VPN client. I have a number of computers running the Windows 7 RC so I decided it would be a good idea to test out the client before I told him if he should get one for her computer. I extracted the setup and then tried to run the installer and that's where the problems started. An error came up when the installer progress bar was half way: Internal Error 2738 A lot of good that does, right? Well, a quick google search and a link https://supportforums.cisco.com/discussion/11746206/vpn-client-internal-error-2738 later, we get a solution: Run a command prompt in administrator mode (Start/All Programs/Accessories/ right click on Command Prompt, select Run As Administrator) type: cd %systemroot%\system32 type: regsvr32 vbscript.dll That website said this fix was for installing on Windows Vista. I ran through those instructions (I did this when installing some Adobe software for a friend) but it didn't help. When I ran the installer again, it still threw the same error. I repeated everything multiple http://chronicles.blog.ryanrampersad.com/2009/06/internal-error-2738-with-vpn-client-on-windows-7/ times, restarted even but still, no dice. The second solution (and this too) that I found was the bullseye. The idea is that if you need to register the vbscript.dll, you need to unregister it first. It doesn't seem as easy as the registering method, but it really isn't hard if you copy and paste. If you have these scripting engines registered under HKEY_CURRENT_USER, you need to make sure that you remove that registration and re-register them under HKEY_LOCAL_MACHINE. You can use the following steps to unregister them from HKEY_CURRENT_USER: Click on the Start menu, choose Run, type cmd and click OK To unregister the VBScript engine, run this command: reg delete "HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f To unregister the JScript engine, run this command: reg delete "HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{F414C260-6AC0-11CF-B6D1-00AA00BBBB58}" /f When you run the code above through the command prompt as an admininstrator, it should say it was successful. For #3 though, I didn't need it as I wasn't using JScript, so keep in mind that if you haven't registered it already, it won't be successful. (I set the command in bold; copy and paste that.) Once you do all of that, go back and run the regsvr32 method again. That should do it. We're getting a couple pre-ordered copies of Windows 7 and my mother is going to make the big switch between XP and 7. Good luck with
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Forums » Technical Forums » VPN Client Setup Support » Error: "Internal Error 2738" when installing Cisco VPN client on Windows « previous next » Print Pages: [1] Author Topic: Error: "Internal Error 2738" when installing Cisco VPN client on Windows (Read 1307 times) ryan Newbie Posts: 22 Error: "Internal Error 2738" when installing Cisco VPN client on Windows « on: December 06, 2012, 12:59:07 AM » I am trying to install Cisco VPN client on my windows 7 but I am getting this error.QuoteInternal Error 2738This error prevents me from installing the Cisco VPN client. Logged Administrator Administrator Jr. Member Posts: 87 Re: Error: "Internal Error 2738" when installing Cisco VPN client on Windows « Reply #1 on: December 06, 2012, 01:02:28 AM » I found a solution from the webThere are two steps to the following solution. If the firstTo resolve this error, do the following: 1. Make sure the Cisco VPN client installer is closed before you begin. 2. Click Start > All Programs > Accessories 3. Right-click on Command Prompt in the Accessories section of the Start Menu and select Run as Administrator. 4. Type cd C:\Windows\System32 and then press Enter. 5. Type regsvr32 C:\Windows\System32\vbscript.dll and then press Enter. 6. You will receive a message that says, "DLLRegisterServer in C:\Windows\System32\vbscript.dll succeeded." Click OK. 7. Keep the command prompt window open for now. You can close this window once you're able to install Cisco VPN client. If the steps above did not resolve the error, you will use the command prompt window in the instructions below.You should now attempt to install Cisco VPN client. If you get the same error as before, proceed with the instructions below. Second stepImportant: These instructions require you to edit the registry. Do not follow these instructions unless you are confident that you know what you're doing. It is recommended that you make a registry backup prior to editing the registry. 1. Click Start and type regedit in the box. 2. Browse to the following location: HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\ 3. Locate and delete the registry key named {B54F3741-5B07-11CF-A4B0-00AA004A55E8}. We recommend making a backup of this registry key before deleting it. 4. Close the registry editor. 5. Go back to the command prompt window you used in the instructions above. If you closed this window, follow steps 1 - 4 above to open the command prompt window using the Run as Administrator option and navigate to the C:\Windows\System32 directory. 6. Wit