Internal Error 2753 Uninstmanager.dll Adobe
Reader X Issue When you try to install Adobe Reader, the installer returns the following error message:"Internal error 2753 Updater.api_NON_OPT" or a version of this error message, and then quits.You sometimes also see the error message during the process of removing a previous version of Adobe Reader. Solutions Solution 1: Remove all previous versions of Acrobat and Adobe Reader using Add/Remove programs. From the Control Panel, choose Add/Remove programs. Select the most recent version of Acrobat or Adobe Reader in the list and click Remove. When prompted, confirm that you want to remove the application. Repeat these steps until there are no more Acrobat or Reader entries in the list. Restart the computer. If the Add/Remove Programs control panel does not let you remove the application, try to repair the Reader installation by reinstalling the same Reader version first. Solution 2: Remove the Acrobat or Reader Windows Installer registry keys. Disclaimer: The Windows registry contains information critical to your computer and applications. Adobe does not provide support for problems that arise from improper modification of the registry. Adobe recommends that you have experience editing system files before you modify the registry. Make sure to back up the registry before modifying it. For more information on the Windows Registry Editor, see your Windows User Guide or contact Microsoft Technical Support.Important: Verify that the correct registry key is selected. When viewing a path of HKEY_CLASSES_ROOT\Installer\Features\68AB67CA330100007706000000000030, make sure that only the 68AB67CA330100007706000000000030 is selected. If the name does not match exactly, do not select the item. Choose Start > Run. In the Open box, type regedit and then click OK. In the Registry Editor, select the appropriate Acrobat registry keyFor Reader 8.0.0, remove:32-bit Windows HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\68AB67CA7DA73301B7448A0000000020HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\68AB67CA7DA73301B7448A0000000020HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-518\Products\68AB67CA7DA73301B7448A0000000020HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-7AD7-1033-7B44-A80000000002}HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Reader64-bit Windows HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Classes\Installer\Features\68AB67CA7DA73301B7448A0000000020HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Classes\Installer\Products\68AB67CA7DA73301B7448A0000000020HKEY_LOCAL_MACHINE\SOFTWARE\WOW64
7829 views 06/01/2007 Software Deployment Package Development Hello fellow AppDeloy'ers -- I have an interesting one today... So here's the scenario... Our setup here is to deploy applications via AD Group Policy. A need arose to have Adobe Acrobat 7.0.5 Professional be removed and readded (causing all clients to uninstall and reinstall) This seemed to create a half install state (the program files are present under C:\Program Files), but when trying to open the program it generates an error saying the serial number is invalid -- this tells me that the transform was not applied correctly (as this same exact package/transform has worked in the past without issues) So, I figured I would https://helpx.adobe.com/acrobat/kb/error-internal-error-2753-install.html manually uninstall, so I could try and manually install to see if the problem gets resolved. When trying to manually uninstall (msiexec /x "package.msi" TRANSFORMS="transform.mst") I am prompted with the following error;
Internal Error 2753: UninstManager.dll
And the following is written to the Application Log;
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 10005
Date: 6/1/2007
Time: 12:01:01 PM
User: domain\user
Computer: computername
Description:
Product: Adobe Acrobat 7.0 http://www.itninja.com/question/crazy-issue-with-adobe-uninstall-reinstall Professional -- Internal Error 2753. UninstManager.dll
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 41 43 37 36 42 41 38 {AC76BA8
0008: 36 2d 31 30 33 33 2d 30 6-1033-0
0010: 30 30 30 2d 37 37 36 30 000-7760
0018: 2d 31 30 30 30 30 30 30 -1000000
0020: 30 30 30 30 32 7d 00002}
The same error occurs if I attempt to install over top (msiexec /i "package.msi" TRANSFORMS="transform.mst") The file "uninstmanager.dll" is located in two places; "C:\WINDOWS\Temp" and "C:\Program Files\Common Files\Adobe\Acrobat 7.0\Uninstall" I've searched the net and the forums and can't seem to come up with anything concrete. Anyone have any ideas? 0 Comments [ + ] Show Comments Comments Please log in to comment Rating comments in this legacy AppDeploy message board thread won't reorder them,so that the conversation will remain readable. Answers 0 Most of the time when I have had to uninstall Adobe I use the GUID that is in the uninstall key of the registry. So my command looks something like this: Get value from here HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall in one of the GUID looking reg keys. You will see the GUID you need to use in the UninstallString value. msiexec.exe /X {AC76BA86-0000-7EC8-7489-000000000603} /qn <--- this is for 6.0.3 Then hopefully th
Oct 29 2007 Posts: 4 we installed Acrobat 7.0. Updated to 7.0.9 through group internal error policy. did not know to install all updates first. tried to uninistall Acrobat and get the message: Internal Error: 2753 UninstManager.dll If I go into add/remove internal error 2753 programs, the Acrobat is not there. If I try and launch the program I get the following error: No valid serial number found Top 2008-05-13 09:27:20 #1 lkassuba Registered: Jun 28 2007 Posts: 3636 There is a suggestion for how to deploy Acrobat 7 + updates via GPO by Doug Hanna at:http://www.acrobatusers.com/forums/aucbb/viewtopic.php?id=8171 Lori Kassuba is an AUC Expert and Community Manager for AcrobatUsers.com. Top Copyright © 2013 Adobe Systems Incorporated. All rights reserved. Terms of Use Privacy Policy