Internal Error Unable To Load Or Call External Dll
22-Nov-2000 Applies To EXTRA! Personal Client version 6.5 RALLY! for AS/400 version 6.5 Microsoft Windows 2000 Server with Terminal Services Microsoft Windows 2000 Professional Summary When attempting to uninstall EXTRA! Personal Client 6.5 or RALLY! 6.5 through Add/Remove Programs, you may receive the following error: "Internal Error Unable to Load or Call External DLL." This technical note describes how to fix this problem by applying a service pack or manually removing the product. This technical note updates information previously published as Attachmate Technical Note 1.0.4918259.2947294. Symptom When attempting to uninstall EXTRA! Personal Client 6.5 or RALLY! 6.5 through Add/Remove Programs, you may receive the error: "Internal Error Unable to Load or Call External DLL." Explanation When EXTRA! Personal Client 6.5 or RALLY! 6.5 installs, there is a missing file and that file is called at the time of uninstall. In addition, when you look in the registry at the uninstall string, it is incorrect as well. This technical note describes a few options for how to address this issue. Solution(s) In order to uninstall EXTRA! Personal Client 6.5 or RALLY! 6.5, you can Install EXTRA!/RALLY! 6.5 Service Pack 2 Replace the Missing File and Modify the Registry Or, Manually Remove the Product(s) Install EXTRA!/RALLY! 6.5 Service Pack 2 EXTRA!/RALLY! 6.5 Service Pack 2 includes a fix for the error message, "Internal error, unable to load or call external DLL," when attempting to uninstall from Add/Remove Programs. Follow these steps to download and install Service Pack 2. Close all other applications on your desktop to ensure that no system-wide shared files are in use by the operating system during setup. Note: If you have Windows NT 4.0, ensure that all Control Panel programs are closed or the installation may fail. Setup will not install if any EXTRA!-related programs are running. Download the file, ESP2.EXE, from the Attachmate Download Library to a temporary directory. Note: Make sure that the environment variable TEMP is assigned to a directory with read/write access and that there is at least 1.5 MB of available space. Run the executable to unpack files. After the files are unpacked, run SETUP.EXE. Important: If you have EXTRA!/RALLY! 6.5 Server and Client installed to the same machine, the Service Pack installation must be run twice, once to update the Server, and once to update the Client. The Service
and I am have problems removing programs from my computer. When I go to START - SETTINGS - CONTROL PANEL - Add/Remove Programs... and then select the program I wish to uninstall, I receive the following error message: Internal error, unable to load or call external DLL. Please contact your vendor for more information. after that the uninstallation terminates.(Sim City 3000 Unlimited) I have also tried other programs as well and those will not uninstall as well... Please help ErnieK05-31-2002, 03:22 PMApercen17 First try re-installing the programs thn run http://support.attachmate.com/techdocs/2409.html the uninstall again. ------------------ Ernie kenz05-31-2002, 07:10 PMTry Tweakall3 from Codepage - free dl. It has a good uninstall and also shows what you can uninstall that bill doesn't tell you about Good luck ------------------ There's no future in tomorrow - it'll soon be a thing of the past apercen1706-01-2002, 03:29 AMThank you for the previous replys but I was wondering http://www.pcguide.com/vb/archive/index.php/t-14475.html if the problem could be contained within the uninstallation program... because I think I may have deleted a .dll file which I guess I thought at the time unnecessary. If it is the uninstallation program(uninstall shield: one w/ windows), then how do I go about reinstalling the program or restoring the files? kayofcircles06-01-2002, 11:41 AMI don't know. If you got details on the error message, you could go and try to find the missing dll file from somewhere like MS DLL Help (http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp?sd=MSDN) or DLL World (http://dll.yaroslavl.ru/?lng=), and then replace the missing file. Otherwise, you could maybe try uninstalling through a third party program...like Registry Cleaner (http://www.jv16.org/)..but don't know if that will work. JonathanB06-03-2002, 12:56 AMIf the uninstall strings are damaged, then you cannot uninstall it thru the usual Add/Remove (more so, other softwares do not have uninstall features). There are third party softwares who just remove the entry from Add/Remove, but the junks are still in your system. The only software I know of that can remove these files without uninstall strings is Norton Cleansweep (although there might be others). mjc06-03-
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