Error 1931 The Windows Installer Service Cannot
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product, category, keywords, or phrases. Advanced Search Search terms Screen Reader users press enter to Limit by product. Limit by product This button does not work with screen readers. Please use the previous link instead. Select http://nuance.custhelp.com/app/answers/detail/a_id/4484/~/the-error%3A-%E2%80%9Cerror-1931.-the-windows-installer-service-cannot-update-the-system a product Screen Reader users press enter to Limit by category. Limit by http://support.esri.com/technical-article/000008965 category This button does not work with screen readers. Please use the previous link instead. Select a category Sort by Default Summary New or Updated Description Date Updated Direction Ascending Descending Search Tips Find the answer to your question Search filters applied The error: “Error 1931. The Windows Installer service cannot update the system file…” windows installer appears when upgrading from PaperPort 7 to PaperPort 10 Answer ID 4484 | Published 10/20/2004 12:00 AM | Updated 04/16/2010 04:45 PM The error: “Error 1931. The Windows Installer service cannot update the system file…” appears when upgrading from PaperPort 7 to PaperPort 10 Problem: When upgrading from PaperPort 7 to PaperPort 10, an error may appear stating: “Error 1931. The Windows Installer service cannot update the system file windows installer service < filename > because the file is protected by Windows. You may need to update your operating system for this program to work correctly.”. Cause: The installation of PaperPort 7 overwrote some system file(s) and the PaperPort 10 installation is trying to correct them. Solution: To workaround this error message, we recommend pushing the “OK” button on the error message. This will overwrite some lower version files from PaperPort 7 and will successfully upgrade PaperPort. Details Answer ID 4484 Products PaperPort 10 Professional Standard Categories Activation Error Message Hardware - Setup/Config How to Use Product Legacy Product Presales Inquiry Product - Problem/Issue Product - Setup/Config Registration Serial Number Inquiry Date Created 10/20/2004 12:00 AM Date Updated 04/16/2010 04:45 PM Tech Note ID 4853 Did this content answer your question? NoYes Please tell us how we can make this answer more useful. Email *Required Your Feedback *Required Answers others found helpful Receive Error During Install: "Error 1931. The Windows Installer Service Cannot Update Msvcp60.Dll Because It Is Protected By Windows" Nuance PDF product support for Windows 10 The PaperPort Anywhere cloud service is not accessible Print Email this page Recipient Email *Required Your Email *Required Your Name *Required Notify Me User N
Early Adopter Program ArcGIS Ideas Esri Support Services ArcGIS Blogs ArcGIS Code Sharing Product Life Cycles Manage Cases Request Case Start Chat Back to results Print Share Is This Content Helpful? Search on GeoNet Submit to ArcGIS Ideas Error: Error 1931. Windows Installer cannot update the system file msxml3.dll Error Message During the install of ArcIMS, the following error is displayed:"Error 1931. Windows Installer cannot update the system file msxml3.dll" Cause The Microsoft XML Parser version is out of date. Solution or Workaround Download and install Microsoft XML Core Services (MSXML) 4.0 Service Pack 2. See the link in the Related Information section below. Related Information Microsoft XML Core Services (MSXML) 4.0 Service Pack 2 Created: 5/5/2016 Last Modified: 5/5/2016 Article ID: 000008965 Software: ArcIMS 9.1, 9.2, 9.3, 9.3.1 Is This Content Helpful? Is This Content Helpful? Yes No We're glad to know this article was helpful. How can we make this better? Submit Contact our Support Team Request Case Start Chat Questions or issues with the site? Send Feedback Contact Support USA +1-888-377-4575 Name Email URL Please rate your online support experience with Esri's Support website.* Poor Below Satisified Satisfied Above Satisfied Excellent What issues are you having with the site? How can we improve? Submit Feedback sent successfully. Error while sending mail. Loading