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install to complete could not be run.' during installation/uninstallation Modified on: Fri, 15 May, 2015 at 11:31 AM PROBLEM The following error is encountered either during installation, in the Product's Installation Log file, or in Window's Event Logs: "Error 1721: There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor." Product Installation Logs can be located: VIPRE Home: %Temp%\VIPREInstall.log (or VIPREPremiumInstall.log) VIPRE Business: C:\ProgramData\VIPRE Business Agent\logs\Agent-MSI.csv (Other OS/Version Locations) VIPRE Email Security: %Temp%\MSI*.log ENVIRONMENT VIPRE Business VIPRE Business Premium All Supported Environments SOLUTION This Error indicates trouble with the Windows Installer's registration status inside the Operating System. The Windows Installer program must be re-registered for functionality: Click Start, click Run, type MSIEXEC /UNREGISTER, and then click OK. Even if you do this correctly, it may look like nothing occurs. Click Start, click Run, type MSIEXEC /REGSERVER, and then click OK. Even if you do this correctly, it may look like nothing occurs, or you may briefly see an hourglass. Try the installation once more CAUSE In some instances, the Windows Installer can become unregistered and needs to be re-registered for installations to function Did you find it helpful? Yes No Can you please tell us how we can improve this article? Related Articles MSI Error 1402: 'Could not open key' during Vipre product installation/upgrade MSI Error 1316: 'A Network Error has Occurred' during VIPRE Business Agent installation MSI Error 1618: 'Another installation is already in progress' during installation/uninstallation MSI Error 1606: 'Could Not Access Network Location' durin