Protobase Error Codes
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following messages when processing a credit card through RDP: Error# Description Error Description 0000 COMPLETE This transaction is successful. None necessary. 0001 BAD DEVICE ProtoBase has been configured to use a malfunctioning or nonexistent device. Make
Protobase Support Number
sure a valid device is configured (modem or line). Make sure the configured device protobase elavon works. 0002 COMM DIRECTOR NOT RUNNING Pbdirect, the communications director process, is not running Ensure the Pbdirect is running and the
Protobase End Of Life
pbd.LCK is present when Pbdirect is running. 0003 COMMUNICATIONS ERROR ProtoBase was unable to complete the transaction due to an interruption in communications. Retry the transaction. If continued failure, check phone and modem connections. Run protobase software the transaction again and watch the modem for proper operation. Check baud rate. Most third-party transaction processors communicate at 1200 baud. 0004 COMMUNICATIONS FAILURE A fatal communications error has occurred. Similar to error #0003, but usually indicates a failure in the modem. Retry the transaction. If continued failure, check phone and modem connections. Test modem with another communication software package. If these are OK, report problem to help desk. 0005 elavon customer service phone number ERROR INITIALIZING PORT Could not initialize port. Check and repair malfunctioning communications port. Make sure configured port actually exists. Make sure that the device name matches that specified in the pbconfig.cfg file. 0006 MODEM DIAL ERROR ProtoBase is unable to dial the modem. Repair malfunctioning modem. Make sure a phone or data line is connected. Make sure correct Dial String, such as ATDT, is in the Device Configuration entry in the Configuration file, pbconfig.cfg. 0007 MODEM RESPONSE ERROR Modem is not responding correctly. Check and repair broken modem. Be sure modem is turned on and attached to correct port. Ensure that the Init string is defined properly in the Configuration file. Make sure that the max baud rate is larger or equal to the modem speed in the configuration file. 0008 NO ANSWER FROM HOST Host did not answer. Check phone number in the Processor Configuration entry in the Configuration file, pbconfig.cfg. Try transaction again. 0009 NO DIAL TONE No dial tone. Check and, if necessary, connect phone line to modem. If necessary, have phone line repaired. Be sure line is not in use. 0010 NO ENQ FROM HOST Host did not send ENQ. A transaction or deposit was attempted and ProtoBase was unable to receive the initi
table lists the error number, message, and reason or cause for the error. Resolutions, where applicable, are also included. Error #
Credit Card Machine Error Codes
Error Message Reason/Solutions -1 INTERNAL ERROR For reasons unknown, an fusebox elavon error occurred while attempting to access any of the c-tree databases. Possible reasons: Insufficient system resources.The database is corrupt .Try re-indexing the databases by using the“admbuild -a” command in the Administrator subdirectory or take steps to free up system resources. -2 INVALID DATABASE http://support.resortdata.com/customers/Knowledge/KB-Interfaces/KIN0032.htm An invalid database number is given while trying to process a command. Call SDC Client Services. -3 DATABASE ALREADY EXISTS An attempt was made to create a database that already exists. If you attempted to delete a database, ensure that you have removed both the .DAT and .IDX files. Also, check permissions on .DAT https://webvu2.elavon.net/wynguest/help/Content/Quick_Reference_(Codes)/PbAdmin_Error_Messages.htm and .IDX files . Call SDC Client Services. -4 DATABASE DOES NOT EXIST An attempt was made to open a database that does not exist. Most probable cause is that paths on the Global INI window were not setup. From the System menu. select Global INI. Verify paths and settings are correct.Verify the environment variables. -5 DUPLICATE ERROR A transaction currently being processed or previously processed has been received a second time. If the duplicate is of a previous transaction, set the Duplicates Allowed flag to “Yes” (selected) in the Location Information dialog box to allow this transaction into the database. -6 FIND FIRST OR LAST An error occurred during a search procedure. Call SDC Client Services. -7 NO MATCHING RECORDS No matching records were found when at least one was expected. Verify information. (This maybe normal in some cases, when records do not exist.) For settlement, verify the MKeys on transactions are correct with Check Settlement Information. -
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