Error Customer Not Found
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This lesson helps to correct some of the problems causing the skipping.
Information Window Informing Invoice Has Not Been Imported If during invoice import MYOB informs you that some records were jwplayer error loading media file not found skipped (1), you must open the file in the location shown to learn error loading media file could not be played what action to take to fix the problem (2). Customer Not Found If MYOB error file informs that "Customer how to fix error loading media file not found not found. Sale invoice not imported." you must compare the client database names in MYOB to Peppercan database (1). Error file will show which customers were not found (2). Common reason forError Loading Media File Could Not Be Played Chrome
this problem is that the customer name information has been changed in the client Peppercan database. In this case you need to take the following steps. Find the client name mentioned in the error file in MYOB or closest match to it. You might need to use also Peppercan to find the client mentioned in the MYOB error file and compare other information error loading media file not found chrome such as address to confirm the client exists in MYOB. If you cannot find the name at all, maybe because the client is new, you may need to go to the Peppercan and export updated client list for MYOB and read it in following instructions in this lesson. If you can find the client name in MYOB but error was still created, the client name has been changed in Peppercan and you will need to match the names between your MYOB and Peppercan. If name changed in Peppercan, change the name to match in MYOB. Easiest way is to copy-paste the correct client spelling from the MYOB invoice file (1) and copy and replace the client name in MYOB. After this, run the invoice import once more. In rare instances, the name of the client is so long in Peppercan, that it won't transfer fully to MYOB. In these cases MYOB would not find the client name at all and the name has to be changed in Peppercan. For this, privileges to edit contact names in Peppercan is required. Non-Zero Amount Requires an Account - No Account Information
rare occasions, however, errors may occur when exporting invoices to MYOB. If an error occurs, the MYOB software will alert the user to the failed import. To determine the nature of the error, see the Importlog.txt MYOB log file. Navigate to the bottom of the log file to find the error. In the example below, the log shows that Error 183 had occurred. If you are exporting multiple invoice items and an error is occurring, you will need to isolate the problem invoice/s. As in the image above, for any invoice item causing an error, the error code will be shown at the beginning of the invoice line item. Tip - If you are exporting a large number of invoices, it may be helpful to open the log file in Excel. Use the following guides to help resolve the error. Common Error Messages Error -25: Invalid Amount This error most commonly occurs when a quantity or invoice rate is either empty or has a value of 0. Some versions of MYOB, for example, will attempt to multiply a rate by a 0 quantity, resulting in an error. Whilst Briefcase itself does not require these fields to be completed and accepts 0 amounts, MYOB may not. Commonly, these fields will be blank when a line is being used as a heading, but they may be empty for other reasons. To resolve this problem, within Briefcase enter valid data for both fields. If you are using the line as a heading, we recommend removing the heading, even if only temporarily in order to export the invoice. Error -90: Ex-Tax Amount and Inc-Tax Amount are Invalid or blank This error most commonly occurs when an invoice line item has a blank value for tax rate. MYOB will not accept an empty tax amount. To resolve this error, ensure that every line item in an invoice has a tax rate. ’N-T’ may be used if there is no tax. As per Error -25 above, the use of headings may sometimes cause this error. If you are using the line as a heading, we recommend removing the heading, even if only temporarily in order to export the invoice. The tax-rate may also need to be amended or added to the rate the Rates Matrix (available in the Settings ta