Error Loading Dell Server Update Catalog Kace
this? MBarnhart How helpful is this to you? Average Rating 5 1987 views 04/05/2013 Dell KACE K1000 Management Appliance KACE Product Support Systems Management When we attempt to update the Update catalog on our K1000 the latest update status shows "Error loading Dell Client Update Catalog" and the following appears in the K1000 log. We are running a K1200 model with version 5.4.76847 software. Any insight into this issue or an outright solution would be a great help. [Fri Apr 5 6:52:32 EDT 2013] [notice] KDellUpdater - Starting... [Fri Apr 5 6:52:32 EDT 2013] [notice] KDellUpdater - Checking Dell Server Update Catalog [Fri Apr 5 6:52:33 EDT 2013] [notice] KDellUpdater - Extracting catalog... [Fri Apr 5 6:52:35 EDT 2013] [notice] KDellUpdater - Loading catalog... [Fri Apr 5 6:52:45 EDT 2013] [notice] KDellUpdater - Checking Dell Client Update Catalog [Fri Apr 5 6:52:45 EDT 2013] [notice] KDellUpdater - Extracting catalog... [Fri Apr 5 6:52:47 EDT 2013] [notice] KDellUpdater - Loading catalog... [2013-04-05 06:52:54 -0400] KBOX [info] XMl Parser Error occurred while parsing 2 (DellXMLParser_InvalidXMLException: Parse error on line 143746: Average Rating 3 3379 views 06/03/2013 Dell KACE K1000 Management Appliance KACE Product Support Server Management Distribution Dell Client System Update I am receiving the following error in the K1000 -Distribution - Dell Update Tab... Error loading Dell Server Update Catalog ... and the following in the K1000 log when trying to update the Dell Server Catalog [Tue Jun 4 13:40:50 NZST 2013] [notice] KDellUpdater - Starting...[Tue Jun 4 13:40:50 NZST 2013] [notice] KDellUpdater - Checking Dell Server Update Catalog[Tue Jun 4 13:40:52 NZST 2013] [notice] KDellUpdater - Extracting catalog...[Tue Jun 4 13:40:54 NZST 2013] [notice] KDellUpdater - Loading catalog...[2013-06-04 13:40:59 +1200] KBOX [info] Error occurred while processing 1 http://www.itninja.com/question/error-when-updating-the-dell-update-catalog-how-do-i-fix-this (mysql error: [1054: Unknown column 'VERSION' in 'field list'] in EXECUTE("UPDATE KBSYS.DELL_CATALOG SET BASE_LOCATION='ftp.dell.com',UPDATED='2013-05-10T10:12:33+00:00',RELEASE_DID='WG3XP',VERSION='Q22013V02' WHERE ID='1'"))[Tue Jun 4 13:40:59 NZST 2013] [notice] KDellUpdater - Exception: (1) We are running v 5.4.76847 of the K1000. Has anyone come across this or know how to fix? Answer Summary: TextSave summary Cancel 0 Comments [ + ] Show Comments Comments Please log in to comment Answers 3 I had an issue with the Dell http://www.itninja.com/question/k1000-not-downloading-dell-server-update-catalog Update Catalog and supported pointed me to a patch. This was not the same error but worth contacting support since there are known issues. Answered 06/03/2013 by: jegolf Please log in to comment andrew_lubchansky 3 years ago Contacting Support is your best bet as only they can provide a patch like this if necessary. nshah 3 years ago There is a patch that addresses this issue and support can provide it. Please log in to comment Answer this question or Comment on this question for clarity AnswerSubmit Don't be a Stranger! Sign up today to participate, stay informed, earn points and establish a reputation for yourself! Sign up! or login Share Related Questions Add Comment to Custom Helpdesk Email Rule Setup Kace to add note to ticket from reply email Since update to k1000 v6 reports generated in PDF format are unreadable Service desk... Auto-Populate field based on department. Dell K1000 - Service Desk - Add comment to a ticket per custom rule Windows 10 Managed Installation with MSI Will Not Run Related Links K1000 Management Appliance Documentation K1000 Management Appliance Support K1000 Management Appliance Product Page IT certification gives federal job seekers an edge K1000 UserVoice Feedback Forum ITNinja Feedback Forum at UserVoice Related Posts KACE Launches AppDeploy Live KACE Extends Leadership in S software on managed devicesStopping and starting the AgentDocumentation resourcesGlobalizationLegal notices Buy Online or Contact Us Sign In Version: 1.0.0.95 Communities Support Products Solutions Buy Trials Support Technical Documentation Download this https://documents.software.dell.com/kace-k1000/6.4/release-notes/dell-kace-k1000-systems-management-appliance-6-4-release-notes/known-issues document Print Bookmark KACE K1000 6.4 – Release Notes Known https://documents.software.dell.com/kace-k1000/6.3/release-notes/dell-kace-k1000-systems-management-appliance-6-3-release-notes/resolved-issues issues Last revised: 2/19/2016 Previous Next Contents Dell KACE™ K1000 Systems Management Appliance 6.4... Known issues The following is a list of issues, including those attributed to third-party products, known to exist at the time of release. Table 19. Inventory and Settings error loading known issues Known issue Issue ID The appliance does not validate manually imported XML inventory data that is uploaded using WSAPI. As a result, incorrect inventory information might be displayed for manual device records if the XML is invalid. K1-10626 K1-17895 The built-in Active Directory Domain Users group is not usable for LDAP error loading dell because Domain Users is not added to the memberof attribute values. For Domain Users members, use this format: (primaryGroupId=513). K1-8485 When you select more than 500 devices on the Devices list and then select Choose Action > Add Label, the new label is only applied to 498 of the devices. When you select more than 500 devices and then select Choose Action > Apply Labels, the selected label is not applied to any of the selected devices. K1C-3739 On a K1000 appliance without the Organization component enabled, the new email notification settings are always displayed and selectable on the User Detail page regardless of the user's role. They should be selectable only for users with the Admin role. Either the options should be grayed out until the Admin role is selected, or an error should be displayed if notification settings are selected for non-admin roles. In addition, when you change a user's role from non-administrator to admin software on managed devicesStopping and starting the AgentDocumentation resourcesGlobalizationLegal notices Buy Online or Contact Us Sign In Version: 1.0.0.95 Communities Support Products Solutions Buy Trials Support Technical Documentation Download this document Print Bookmark KACE K1000 6.3 – Release Notes Resolved issues Last revised: 3/27/2015 Previous Next Contents Dell KACE™ K1000 Systems Management Appliance 6.3... Resolved issues The following is a list of issues addressed in this release. Table 2. General resolved issues Resolved issue Issue ID When an LDAP server is added for authentication, the system does not check the search filter to verify that the KBOX_USER variable is present. K1-17058 Scheduled Wake-on-LAN jobs fail to run. K1-17027 When generating reports in PDF format, the resulting PDF file is empty if the locale is set to Japanese. K1-16963 Smart Labels are not applied properly to Dell Updates. K1-16834 Administrators with read-only permissions can change settings. K1-16600 For K1000 physical appliances running on Dell 12G hardware, the following error is displayed when you attempt to run the top command: sysctl(vfs.bufspace...) failed: Cannot allocate memory. K1-16388 When the K1000 server is upgraded from 6.0 RC to 6.0 RC2, the following job is not added to the crontab file correctly: widget_disk_capacity. K1-16341 Windows clients are unable to browse to Samba shares after the K1000 joins a domain. K1-14096 The K1000 log-pruning process prunes all logs when any one of them exceeds the 1GB threshold. It should prune only those logs that exceed the 1GB threshold. K1-13924 K1000 server backups do not run as scheduled. K1-12616 When K1000 server backups begin on one day and end on the next day, backup files are not cleaned up correctly. K1-12078 The license agreement on the About page currently reads, Dell KACE License Agreement. It should read, Dell Software Transaction Product Agreement. K1C