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· Sign In · Help CommunityCategoryBoardDeveloper ResourcesUsers turn on suggestions Auto-suggest helps you quickly narrow down your search results by event id 21023 suggesting possible matches as you type. Showing results for Search instead for opsmgr was unable to set up a communications channel to Do you mean All New Topics | All New Posts Device Support Forums BlackBerry powered by Android Smartphones (PRIV, event id 21006 DTEK50) BlackBerry Hub+ BlackBerry® 10 Smartphones BlackBerry Leap BlackBerry Classic BlackBerry Passport BlackBerry Z30 BlackBerry Z10 BlackBerry Z3 BlackBerry Q10 BlackBerry Q5 BlackBerry 10 Functions and Features BlackBerry 10 Desktop Software https://support.microsoft.com/en-us/kb/3035262 BlackBerry 10 Downloaded Applications BBM BBM BlackBerry® OS Smartphones BlackBerry® OS Smartphones BlackBerry® Tablet BlackBerry® Playbook Developer Forums Developer Community Home Welcome & Introductions Social Lounge Application Announcements Applications Platform Good Dynamics Development Native Development Web and Webworks Development Enterprise App Architecture Android™ Development Java Development Testing and Deployment BlackBerry Web Services BlackBerry® Themes and Animated Graphics Adobe AIR Development Services for Developers https://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Service-10/Event-ID-20000/td-p/253021 BlackBerry® Advertising Service BlackBerry® World Development BlackBerry® Push Development Payment Service Developer Programs Built for BlackBerry Developer Resource Center Developer Resource Center Home BES Support Forums : BlackBerry® Enterprise Service 10 : Event ID 20000 inside custom componentBlackBerry® Enterprise Service 10 Reply Topic Options Subscribe to RSS Feed Mark Topic as New Mark Topic as Read Float this Topic to the Top Bookmark Subscribe Printer Friendly Page « Message Listing « Previous Topic Next Topic » frankhhy New Contributor Posts: 5 Registered: 05-20-2009 My Device: Not Specified Event ID 20000 Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Email to a Friend Report Inappropriate Content 06-08-2009 02:10 PM Hi,I have migrated all my users from BES 4.1 to BES 5.0. After migration, I checked the Windows event log and find a lot of warnings (event ID: 20000) like:1. Source: Blackberry Messaging Agent XXX Agent1 Description: {XXX@XXX.com} OTAKEYGEN error ERR_WRONG_TRANSACTION2. Source: BlackBerry Despatcher XXX Description: {XXX@XXX.com} OTAKEYGEN packet is cancelled, Tag=295883. Source: BlackBerry Router Description: [DEVICE_SESSION:209Exxxx:0X00B1B900] Timer Event. Exceeded service authentication timeout. No authenticated Services. Releasing session.4. Source: BlackBerry Policy Service Description:{XXX@XXX.com, PIN=X
have come across my previous post on an Exchange issue, after getting mail flow going and the Exchange server's event logs cleared of http://terenceluk.blogspot.com/2011/03/event-id-20209-20000-20590-20154.html warnings and errors, the next issue I had to tackle on was the BES server. Even though the storage administrator restored the BES server that was a month old and rejoined http://www.johnmclagan.com/blog/2009/2/24/blackberry-messaging-agent-20000-is-showing-in-the-applicati.html it to the domain, none of the users with Blackberries were able to send or receive mail messages. Reviewing the application logs in the event viewer, I can see there are event id there are event IDs: 20209, 20000, 20590 warnings consistently logged: The warnings show the following messages: Event ID: 20154 User someFirstName someLastName not started. Event ID: 20000 [DEVICE_SRP:somePIN:0x003B4B90] Receive_UNKNOWN, VERSION=2, CMD=241 Event ID: 20000 [DEVICE_SESSION:somePIN:0x00B391F0] Timer Event. Exceeded service authentication timeout. No authenticated services. Releasing session. Event ID: 20590 {someUser} BBR Authentication failed! Error=1 Event ID: 20000 [DEVICE_SESSION:somePIN:0x00AFA528] Service authentication verify failed. Error: error id 20000 1 Service: S55070939 Event ID: 20209 {SomeFirstName someLastName} DecryptDecompress() failed, Tag=7976793, Error=604 The error above repeats for a few users until an information event gets logged indicating: Event ID: 50079 8 user(s) failed to initialize Solution So how did I fix this? The solution was actually quite simple although there was some manual labour involved. What needed to be done was to log into the BAS (BlackBerry Administration Service) and choose Resend service books to device for the user: Once that's done, take the user's Blackberry and regenerate the encryption key. With the new Torch Blackberry OS available, the menus may differ so I'll include pictures of the screen for the 2 OS I had to work with: Blackberry OS 5: Options -> Security Options -> Information -> Desktop -> Regenerate Encryption Key. Once you select the Regenerate Encryption Key option, you navigate to the enterprise activation screen and you will see the synchronization process begin: Blackberry Torch OS: Options -> Security -> Security Status Information -> Desktop -> Regenerate Encryption Key. Hope this helps anyone that may run into a similar problem. Posted
TuesdayFeb242009 BlackBerry Messaging Agent 20000 is showing in the Application event log upon startup or restart ofservices Tuesday, February 24, 2009 at 4:13PM Problem - During a restart of a server that contains the BES Software, the following error messages are logged - Event Type: WarningEvent Source: ExchangeConnectorEvent Category: NoneEvent ID: 20000Date: 2/24/2009Time: 2:56:59 PMUser: N/AComputer: COMPUTER NAMEDescription:BIPPeClient::Connect: Error calling host "COMPUTER NAME" [IP ADDRESS OF COMPUTER] (10061) Event Type: WarningEvent Source: BlackBerry Messaging Agent COMPUTER NAME Agent 1Event Category: NoneEvent ID: 20000Date: 2/24/2009Time: 2:56:59 PMUser: N/AComputer: COMPUTER NAMEDescription:BIPPaClient::Connect: Error calling host "localhost" [127.0.0.1] (10061) Event Type: WarningEvent Source: BlackBerry Policy ServiceEvent Category: NoneEvent ID: 20000Date: 2/24/2009Time: 2:56:59 PMUser: N/AComputer: COMPUTER NAMEDescription:BIPPeClient::Connect: Error calling host "localhost" [127.0.0.1] (10061) Event Type: WarningEvent Source: BlackBerry Synchronization ServiceEvent Category: NoneEvent ID: 20000Date: 2/24/2009Time: 2:56:59 PMUser: N/AComputer: COMPUTER NAMEDescription:BIPPeClient::Connect: Error calling host "COMPUTER NAME" [IP ADDRESS OF COMPUTER] (10061) Explanation - This error can occur during starting of the server that contains the blackberry software and/or a restart of the blackberry server services. Googling around the internets, I have found conflicting information regarding this error. Some posts say to ignore it, others suggest a firewall issue and others state that Blackberry might be blocking your SRP #. None that I found gave me a reason for it happening or a resolution other than ignoring it. This condition can occur because of a race between services restarting. If the resolution below does not eliminate the error, then you may have something else going on within the BES software. This resolution just happened to work for me. Resolution - Testing - Perform the following steps on the server containing the BES Software - Open Services - Start > Run > Type SERVICES.MSC and Click OK Stop the Blackberry services in the following order - Blackberry RouterBlackberry DispatcherBlackberry Controller Then stop all other services that begin with Blackberry in any order you wish. Wait for 30 seconds and restart the Blackberry services in the same order - Blackberry RouterBlackberry DispatcherBlackberry Controller Then start all other services that begin with