0x0643 Fatal Error During Installation
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during installation Article:000021535 Publish: Article URL:http://www.veritas.com/docs/000021535 Support / Article Sign In Remember me Forgot Password? Don't have a Veritas Account? Create a Veritas Account now! Welcome First Last Your Profile Logout Sign in to Subscribe Please sign in to set up your subscription. Close Sign In Print Article fatal error during installation office 2010 Products Article Languages Subscribe to this Article Manage your Subscriptions Problem Upgrade to Backup Exec 2014 Agent for Windows Systems (AWS) fail with the following errors: Error Message Error generated in the Job Log: Install failed with error code 1603. Right click on the computer to view logs for more information. Final error: 0x643 - Fatal error during installation. Error generated in the Remote Agent install log: FATAL ERROR: Error 1921. Service Backup Exec Remote Agent for Windows Systems (BackupExecAgentAccelerator) could not be stopped. Verify that you have sufficient privileges to stop system services.:Action ended 12:38:06: INSTALL. Return value 3.:ERROR: Installation failed with error 1603. GetLastError = :18 Cause The error message from MSI includes the suggestion that it's a permission issue. However, that is rarely the case, since AWS installation is running with administrator privileges. Failure to stop a service usuall
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Disabled Detected You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality. Cannot uninstall client Endpoint via Web-Console Started by ADAPTIT , Sep 08 2015 https://forum.eset.com/topic/5904-cannot-uninstall-client-endpoint-via-web-console/ 08:57 PM Reply to this topic 3 replies to this topic #1 ADAPTIT ADAPTIT Group: Members Posts: 1 Kudos: 0 Joined: 08-September 15 Posted 08 September 2015 - 08:57 PM Hi All, Im running into difficulty with unistalling an older version of ESET via the ERA6 Web Console on a particular machine. The workstation is appearing in the ERA console and it provides me with all fatal error the clients currently installed applications. It shows that this client has Endpoint 5.0.2214.4 My intentions are to run a client task to remove this software, reboot and then run a client task to install the most recent version of endpoint. So I began by creating a client task, OS Software uninstall, choose the Endpoint 5.0.2214.4 and targeted the client. Ran the task and the execution Task Status fatal error during tells me it failed. And the Progress column tells me "Task failed, try uninstall software manually". So I logged onto the client machine and browsed to the following log: C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\ And this provide the below error for the failed uninstall: 2015-09-08 20:10:03 Error: CSystemConnectorModule [Thread 244]: SoftwareUninstallation: Uninstallation command exited with (0x643): (0x643), Fatal error during installation, see software-uninstall.log for more information located at: C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\ So the log tells me to look in the log that I'm already in to find more information???? I checked the logs in the same location where I have ERA6 installed and nothing populated in here for this task. Can somebody help please? 0 Back to top Quote MultiQuote #2 Marcos Marcos Group: ESET Moderators Posts: 6,615 Kudos: 1585 Joined: 08-February 13 Posted 09 September 2015 - 04:03 AM No, the error tells you to look into agent's trace log on the client for more information about the error. I assume that even local manual uninstallation would fail, e.g. because the original Endpoint msi installation file has been removed from c:\windows\install. Could you check if you are able to uninstall Endpoint locally? 0 ... www.virusradar.com . www.goexplore.net . www.welivesecurit