Microsoft Fax Unknown Fatal Error
(עברית)المملكة العربية السعودية (العربية)ไทย (ไทย)대한민국 (한국어)中华人民共和国 (中文)台灣 (中文)日本 (日本語) HomeWindows Server 2012Windows Server 2008 R2Windows Server 2003LibraryForums Ask a question Quick access Forums home Browse forums users FAQ Search related threads Remove From My Forums Answered by: Sending Faxes-Unknown fatal error Windows Server > Print/Fax Question 0 windows fax retries exceeded fatal error Sign in to vote We have a Windows 2008 Fax Server with 4 windows fax and scan fatal error faxmodem cards. Every so often, when we fax to a recipient we receive notification emails that say "Unknown fatal error". When I look at the Activity Log, I see about 4-5 entries where the fax server attempts to send the fax and has "unknown fatal error". Is the problem on our fax server or recipient fax machine? We see about 10% of our faxes sent like this. Friday, September 02, 2011 12:24 PM Reply | Quote Answers 0 Sign in to vote Hi, Could you please detail the fatal error message so that I can do further research? Based on my experience, one possible cause of the issue may be that Fax modem was not installed. If this is the case, please try tohavethe modem connected to the server and install the drivers. Let me know if this time the fax works. Could you please also try to restart the fax serivce? net stop fax net start fax Thanks.Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Marked as answer by Tom Zhang – MSFTMicrosoft contingent staff, Moderator Thursday, September 15, 2011 8:01 AM Tuesday, September 06, 2011 1:49 PM Reply | Quote Microsoft is conducting an online survey to understand your opinion of the Technet Web site. If you choose to participate, the online survey will be presented to you when you leave the Technet Web site.Would you like to participate? Privacy statement © 2016 Microsoft. All rights reserved.Newsletter|Contact Us|Privacy Statement|Terms of Use|Trademarks|Site Feedback TechNet Products IT Resources Downloads Training Support Products Windows Windows Server System Center Browser Office Office 365 Exchange Server SQL Server SharePoint Products Skype for Business See all products » Resources Evaluation Center Learning Resources Microsoft Tech Companion App Micros
IN THIS DISCUSSION Microsoft 492845 Followers Follow Microsoft Windows Server Join the Community! Creating your account only takes a few minutes. Join Now I just finished a SBS2003 to SBS2011 swing migration, everything is working great except for outgoing FAXing, incoming is working fine. When sending a fax from the server or from a workstation the modem dials, negotiates with the fax machine on the other end of the line, transmits for a few seconds and then disconnects with "Fatal Error". I have tried a number of things which I will detail https://social.technet.microsoft.com/Forums/windowsserver/en-US/78493dba-2af1-4098-9d0d-ab545a90fb10/sending-faxesunknown-fatal-error?forum=winserverprint in a moment. For the first day faxing seemed to work, then it started giving use errors. Upon furter investigation we found that some of our outbound faxes had issues that we didn't know about. Sending the fax 4 times to one person, etc. Here are the errors we get From the Fax Log Error Desciption: Unknown fatal error Error Code: 0x0000000c From the System Event logs: Log https://community.spiceworks.com/topic/252292-sbs-2011-faxing-issues Name: Application Source: Microsoft Fax Date: 8/20/2012 10:35:36 AM Event ID: 32027 Task Category: Outbound Level: Error Keywords: Classic User: N/A Computer: BOONE-SERVER.boone.local Description: An error was encountered while sending a fax. This fax will not be sent, because the maximum number of retries has been exhausted. If you restart the transmission and difficulties persist, please verify that the phone line, fax sending device, and fax receiving device are working properly. Sender: Administrator. Billing code: . Sender company: Boone Insurance Associates. Sender dept: . Device name: U.S. Robotics 56K FAX EXT PnP. Job ID: 0x0201cd7ef9f098e1. User name: BOONE\administrator. Please check the activity log for further details of this event. Server Details Dell T110 II SBS 2011 Standard 16GB of RAM Raid 10 with 6x300GB 10K drives Everything is fully patched (OS, Exchange, Sharepoint) Fax routing is set up to go to a folder on the data drive and to a sharepoint library. Here is what I have tried - Uninstalling the Fax Server role from the server and then reinstalling it. - Running the "Repair the Fax service" wizard from the SBS console - A new modem from a different manufacture, same results. Both Modems list 2008R2 compatibility and searches reveal o
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