Lotus Notes Error Transferring To Note Item Not Found
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mime conversion; cd; MIME PART; NY Times; N.Y. Times Technote (FAQ) Question When opening a Lotus Notes memo that is
Lotus Notes Error Note Item Not Found
in Multipurpose Internet Mail Extensions (MIME) format, the following error occurs: "Note lotus notes "note item not found" item not found" The error does not occur with all memos that are in MIME format. The issue has been observed in multiple customer sites with particular emails that are received from a New York Times subscription. Answer This issue has been reported to Quality Engineering as SPR #DPSY68DE2U. The issue is only observed in cases where the size of the MIME content requires the use of an attachment to contain the content. Therefore, the issue might not be observed with all memos that are in MIME format. Additionally, while the issue has been observed in a number of cases where the memo was sent based on a New York Times subscription, it may not be limited to such cases. Workaround To access the content of the problemmatic memos: A LotusScript agent can be used to open the MIME content attachment using an Internet browser. This is done by: Getting a handle to the document. Using the GetAttachment method (of the NotesDocument class) to get a handle to the MIME content attachment. The content is then written to the hard drive by using the ExtractFile method (of the NotesEmbeddedObject class). Finally, the Shell function can be used to launch the browser, passing the MIME content file from the hard drive as the file to load. The following example LotusScript code could be placed into the Initialize event of an agent designed to run on a collection set of "Selected Documents". To display the content of one of the problem memos you would select it in your mail file and then run the agent. In this example the code launches Microsoft Internet Explorer, but the code could be designed to launch any browser installed on the operating system by editing the cmdLine variable's string. Dim
HAS CO NVERTED FROM MIME TO CD Subscribe You can track all active APARs for this component. APAR status Closed as unreproducible. Error description After MIME-CD conversion, some attachment truncated and we can't open the attachment with the error "Note item not found." The problem occurs in Domino 7.0.4, 8.x and 8.5.x. It didn't occur in Domino 6.x, and 7.0.3. *** Steps to reproduce *** 1. Register two people (UserA and UserB) on your Domino Directory. 2. Set "Format preference for http://www.ibm.com/support/docview.wss?uid=swg21239780 incoming mail" to "Keep in sender's format" for UserA, and "Prefer Notes Rich Text format" for UserB. 3. Restart Domino Server. 4. Telnet to your Domino Server via port 25 and send an e-mail with the attached message source (problem.txt). 5. UserA and UserB open the received message. 6. UserA can open/view the attachment (PDF). However, UserB can't open/view the http://www-01.ibm.com/support/docview.wss?uid=swg1LO48979 attachment with the error "Note item not found." Moreover, the size of the attachment that UserB received is 4KB, even though UserA's one is 127KB. *** Analysis *** TNEFEnableConversion=1 didn't have any effect for the problem. Local fix Change the Person document setting "Format preference for incoming mail" to "keep in senders' format" or "Prefer MIME format." Problem summary Problem conclusion Temporary fix Comments This APAR is associated with SPR# ANIA7Z3D9S. Fixed in 8.5.2 APAR Information APAR numberLO48979 Reported component nameDOMINO SERVER Reported component ID5724E6200 Reported release704 StatusCLOSED UR3 PENoPE HIPERNoHIPER Special AttentionNoSpecatt Submitted date2010-02-18 Closed date2010-03-30 Last modified date2010-03-30 APAR is sysrouted FROM one or more of the following: APAR is sysrouted TO one or more of the following: Modules/Macros NA Fix information Fixed component nameDOMINO SERVER Fixed component ID5724E6200 Applicable component levels R703 PSNUP Document information More support for: IBM Domino Software version: 7.0.4 Reference #: LO48979 Modified date: 30 March 2010 Site availability Site assistance Contact and feedback Need support? Submit feedback to IBM Support 1-800-IBM-7378 (USA) Directory of worldwide contacts Contact Privacy Terms of use Accessibility
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