Network Error W006 2
messages when connecting a Wi-Fi enabled BlackBerry smartphone to the UMA service Article Number:000014605 First Published:August 15, 2015 Last Modified:August 15, 2015 Type:Support Environment BlackBerry® smartphone Back to top ↑ Overview The following error messages identify issues that might occur when connecting a Wi-Fi® enabled BlackBerry smartphone to the Unlicensed Mobile Access (UMA) service using a Wi-Fi connection.W000 - Security Key IncorrectThe security key on the BlackBerry smartphone does not match the security key on the wireless access point, or the Media Access Control (MAC) address of the BlackBerry smartphone is not on the allowed list for the wireless access point.W010 - Wi-Fi Connection FailedThe BlackBerry smartphone is not in range of the Wi-Fi network, the Wi-Fi network signal is weak, or the BlackBerry smartphone has incorrect security settings for the Wi-Fi network.W002 - Wi-Fi Connection FailedThe BlackBerry smartphone cannot get an Internet Protocol (IP) address from the Dynamic Host Configuration Protocol (DHCP) server. This error may be caused by issues with the DHCP server, MAC address filtering, or static IP address assignments.W003 - Wi-Fi Connection FailedThe BlackBerry smartphone detects an IP address conflict.W004 - ISP error. DNS server cannot be reachedThe BlackBerry smartphone cannot contact a Domain Name System (DNS) server.W005.1 - ISP error. Retry.W005.2 - ISP error. Retry.W005.3 - ISP error. Retry.The BlackBerry smartphone cannot connect to the UMA service using a Wi-Fi connection to the Internet.W006.1 - ISP network error.W006.2 - ISP network error.W006.3 - ISP network error. W006.4 - ISP network error.W006.5 - ISP network error.W006.6 - ISP network error.W006.7 - ISP network error.W006.8 - ISP network error.W006.9 - ISP network error.The BlackBerry smartphone cannot connect to the UMA service using a Wi-Fi connection to the Internet.J007 - Incorrect Security CertificateThe security certificate on the BlackBerry smartphone is invalid, the Wi-Fi network requires additional security credentials, or the MAC address of BlackBerry smartphone is not on the allowed list of the wireless access point.J0011.1 - Failed to connect. Retry.J0012.1 - Failed to connect. Retry.J0013.1 - Failed to connect. Retry.The wireless access point to which the BlackBerry smartphone is connected is not
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Threads Show Posts Other Search Options Find New Posts Find Today's Posts Advanced Search Find All Thanked Posts Go to Page... LinkBack Thread Tools 01-09-2011, 04:13 PM #1 (permalink) nessatinuviel New Member Join Date: Jan 2011 Model: 9700 PIN: N/A Carrier: Globe Telecom PH Posts: 2 Post Thanks: http://www.blackberryforums.com/blackberry-help/243027-9700-wi-fi-problem.html 0 Thanked 0 Times in 0 Posts 9700 Wi-Fi Problem Please Login to Remove! Hi, I have a problem with my 9700's Wi-Fi connection. All my other devices are working properly with the same network and Internet while my https://community.linksys.com/t5/VoIP-Routers/No-blue-light-phone-on-my-WRTU54G-TM-Wireless-G-Broadband-Router/td-p/197015/page/2 9700 is connected to the network but cannot get the Internet. I recently cut my data plan. The Wi-Fi had been working fine without it until this afternoon when my phone was not properly ejected from my computer. I'm network error seeing all of these on my phone: 1. Under Manage Connections: - Mobile Network --> Green check - Wi-Fi (connected) --> White dash 2. Under Manage Connections > Mobile Network Options - Data Services --> On - While Roaming --> Prompt - Connection Preference --> Wi-Fi Preferred - Network Selection Mode --> Automatic - Network Mode --> 3G & 2G 3. Under Manage Connections > Wi-Fi Options > Wi-Fi Profile - Automatically obtain IP address and DNS --> Check network error w006 - Allow inter-access point handover --> Check - SSID broadcasted --> Check 4. Under Manage Connections > Wi-Fi Options > Wi-Fi Diagnostics - Local IP Address --> Blank - Signal Level --> -59 dBm - Connection Data Rate --> 48 Mbps - Status --> IP address no longer valid - UMA Wi-Fi Available --> Green check - Connection --> Red x - Error Code --> W006.7 - Status --> T-mobile network error (I am not on T-mobile as I am no longer in the US) And I have done the following: - Factory reset my router (still works fine with my other devices) - MAC address filtering on my router is off - DHCP release/renew on router - Battery pull on my phone - Reformatted my microSD (because I had to after the improper disk ejection) - Downgraded my current device software (5.0.0.714) to 5.0.0.586 (still did not work) - Upgraded back to 5.0.0.714 from 5.0.0.586 - Reloaded 5.0.0.714 - Manually provided IP address, subnet mask, dns servers, gateway (I... assumed it was the same as my router's?) - Made router an open network - Restart phone - I haven't tried throwing my phone away or buying a new one. Ha ha ha... Any suggestions will be much appreciated! Thanks Offline 01-09-2011, 04:16 PM #2 (permalink) tsac BlackBerry Mensa Join Date: Mar 2005 Location: Others run out when we ru