Qualysguard Network Error E13
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Qualys Virtual Scanner Appliance
and E13 network errors on LCD panelQuestion asked by Chalky_White on Jun 22, 2011Latest reply on Jul 20, 2011 by Chalky_White Like • Show 0 Likes0 Comment • 4Hello,Troubleshooting E06 and E13 errors on the QualysGuard LCD panel is a nightmare!I've checked that the appliance qualys scanner appliance datasheet can gain DNS requests, there is no apparent routing loop in the region, and the firewall is curently allowing all traffic from the box out over HTTPS. I can see allowed traffic getting through to qualysguard.qualys.com, but not the other IPs you'd expect an appliance to regularly communicate with. Why isn't there some mechanism to probe the logs of the appliance, and check where it's process is falling over?Thanks, Tony No one else has this questionMark as assumed answeredOutcomesVisibility: Qualys Cloud Platform10856 ViewsLast modified on Jun 22, 2011 3:27 AMTags:applianceContent tagged with appliancednsContent tagged with dnse06Content tagged with e06e13Content tagged with e13lcd_panelContent tagged with lcd_panelThis content has been marked as final. Show 4 comments4 RepliesNameEmail AddressWebsite AddressName(Required)Email Address(Required, will not be published)Website Addressqualyschris Jun 23, 2011 10:55 AMMark CorrectCorrect AnswerHi Tony
- The scanner is not functional until the error is resolved. Make sure the network set up and/or proxy configuration is correctly defined in the scanner appliance console. Show error codes
Qualys Scanner Appliance User Guide
for older appliance versions Error Code Description E00, E01 Internal error (NTLM Proxy error) qualys network error 09 E02 Internal error (Proxy error) E03 Proxy configuration error E04 No connectivity after the Proxy was disabled E05 DNS lookup of qualys virtual scanner appliance requirements the QualysGuard server failed (maybe network connectivity problem) E06 Cannot reach the QualysGuard server via HTTPS E07 Invalid LAN IP address or LAN gateway address E09 LAN IP address or LAN gateway address cannot https://community.qualys.com/thread/2211 be 127.0.0.1 E10 Could not configure the LAN interface E13 DNS lookup of the QualysGuard server failed due to a network connectivity problem E14 DNS lookup of the QualysGuard server failed during scanner activation due to a network connectivity problem More general error codes may be overwritten by more specific ones. For example, the scanner may return the error code E04 (No connectivity after the Proxy was disabled). After trying https://qualysguard.qualys.com/qwebhelp/fo_portal/scanner_appliances/troubleshooting.htm to connect for a while, the error code may be overwritten by E13 (DNS lookup of the QualysGuard server failed). When troubleshooting the network error, it's useful to watch these error codes scroll by. Show error codes for newer appliance versions You'll see the error code in the 1st line of the NETWORK ERR screen on the appliance. Error Code Description 01 Using its current network settings the Scanner Appliance attempted to make a connection to the Qualys Cloud Platform and it failed. Please review the error description that follows for the reason why. 03 A user enabled proxy settings and this was saved with the Appliance’s network settings. Then the Appliance attempted to make a connection to the Qualys Cloud Platform using the saved network settings, and it failed. Please review the error description that follows for the reason why. 04 A user disabled proxy settings and this was saved with the Appliance’s network settings. Then the Appliance attempted to make a connection to the Qualys Cloud Platform using the saved network settings, and it failed. Please review the error description that follows for the reason why. 06 Using its boot time network configuration the Scanner Appliance attempted to make a connection to the Q
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