Adobe Reader Installation Error
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Still need help? Applies to : Reader If you had trouble downloading or installing Acrobat Reader, follow the troubleshooting steps below. For instructions adobe reader installation error mac on installing Reader, see Install Adobe Acrobat Reader DC | Windows.
Adobe Reader Installation Error 1935
Mac users: If you are trying to install on Mac OS, see Troubleshoot Acrobat Reader installation
Adobe Reader Installation Error Windows Installer Does Not Permit Updating
on Mac OS. Known issues Adobe has identified some issues with the current Reader download center. The engineering team is working to address them. Here are temporary workarounds for
Adobe Reader Installation Error 1321 Windows 7
these known issues. Authenticating proxy servers Issue:The Acrobat Reader installer can have trouble working behind some proxy server environments. Workaround:Download the Acrobat Reader installer directly. Antivirus software Issue:Antivirus software fromvendors like Comodo, Jiangmin, and Rising incorrectly identifies the Acrobat Reader installer asmalware.False reports from these vendors include “TrojWare.Win32.Trojan.Agent.Gen,” “Trojan/JmGeneric.bcy,” and “Suspicious.”Users also report “Failed to adobe reader installation error 1310 Initialize” errors and the installer getting quarantined. Workaround:Antivirus software vendors and service providers are addressing this issue so that the Acrobat Reader installer is recognized as legitimate.Ensure that your antivirus signatures are up to date. System requirements Make sure that your system meets theminimum system requirements. Note: If you're running Windows 7 or 8, you can install Reader X or later. If you're running Windows 10, you can install Acrobat Reader XI or DC. Note: Not sure which version of Windows you have? See Which Windows operating system am I running?
Troubleshoot download problems If one of the following errors occurs when you try to connect to or download from the Adobe website, work through the tasks below. Nothing happens. A file stops downloading prematurely. Any of the following error messages appear: "The server returned extended information." "Connection failure has interrupted the download. Check your Internet settings and click retry." "Cannot connect to server, server cannot be found." 1. Try to dobrowser Try a different download link Make sure that your Internet connection is stable Update the video card driver (Windows only) Error codes Still need help? Applies to : Acrobat Reader Having adobe reader installation error 1500 windows 8 trouble downloading and installing Adobe Acrobat Reader? Try these solutions in this order. adobe reader installation error 1406 Complete the two-step installation Getting Acrobat Reader onto your computer is a two-step process. Download the Acrobat Reader Installer. If adobe reader installation error 1303 you see the following page, click Install now to download the latest version of Reader. Run the installer to install Acrobat Reader. Be sure to allow enough time for both steps to complete. https://helpx.adobe.com/acrobat/kb/troubleshoot-reader-installation-windows.html For detailed instructions, see: Install Adobe Acrobat Reader | Windows Install Adobe Acrobat Reader | Mac OS Install an older version of Adobe Reader | Windows Install an older version of Adobe Reader on Mac OS Note: If you don't see a confirmation window indicating Acrobat Reader was downloaded and installed, look to see if your browser has opened a downloads window. Some browsers are set https://helpx.adobe.com/acrobat/kb/fix-install-download-reader.html to open a separate window for downloads, but it’s possible that other open applications or windows are hiding the download window. If you find the downloads window, double-click the Reader .exe file to continue the download and installation process. (On Mac OS, double-click the .dmg file.)
Enable JavaScript in your browser Set your browser to enable JavaScript. If you don't know how to set this browser preference, see the topic “Make sure JavaScript is enabled” for either Windows or Mac OS. Check for antivirus updates From time to time, your antivirus software may incorrectly identify the Acrobat Reader installer as malware. False error reports include “TrojWare.Win32.Trojan.Agent.Gen,” “Trojan/JmGeneric.bcy,” and “Suspicious.” Users also report “Failed to Initialize” errors and having the installer quarantined. Antivirus software vendors and service providers actively update their software so that the Acrobat Reader installer is recognized as legitimate. Ensure that your antivirus software is up to date. Use a different web browser Certain conditions on your computer, such as security settings or browser cookies, can prevent the Acrobat Reader Installer from downloading. Often, the easiest way to resolve an unsuccessful download is to try the download again using a different browser. Try ahelp? Applies to : Acrobat Reader Windows users: If you are on a Windows computer, see Troubleshoot Adobe https://helpx.adobe.com/acrobat/kb/troubleshoot-reader-installation-mac-os.html Reader installation | Windows. System requirements for Reader on Mac https://helpx.adobe.com/acrobat/kb/update-errors-acrobat-reader-windows.html OS Make sure that your system meets theminimum system requirements for Reader. Troubleshoot download problems If one of the following errors occurs when you try to connect to or download from the Adobe website, work through the tasks below. Nothing happens. A adobe reader file stops downloading prematurely. Any of the following errors occur: "The server returned extended information." "Connection failure has interrupted the download. Check your Internet settings and click Retry." "Cannot connect to server, server cannot be found." 1. Try to download Adobe Reader again. Try to download Adobe Reader again by clicking the Download adobe reader installation button. 2. Make sure that your Internet connection is stable. An unstable Internet connection can prevent you from downloading from other websites.Try downloading a file from another website, such as www.microsoft.com, www.apple.com, or www.mozilla.com. If the problem persists, contact your network administrator, help desk resource, or Internet service provider (ISP). See Resolve an unstable Internet connection to the Adobe website or FTP site for details. After you establish a stable Internet connection, try to download the file again. If the original attempt to download the file was interrupted, restart the download process within the web browser you were using. 3. Download when there is less activity on the Internet. A high volume of activity can interfere with an Internet connection. For best results, try to download files when there is less activity (for example, late in the evening, early in the morning, or on weekends). 4. Download Adobe Reader from a different link. Try downloading the Adobe
to : Acrobat Reader Error trying to update Acrobat or Reader Solutions Reader users You can sometimes resolve one of the errors in the following table by reinstalling Adobe Reader. Uninstall Reader from your computer. Windows 10: In the lower-left corner of the Desktop, click the Windows icon. From the pop-up menu click Settings. Click System and then select the Apps & features option. Select Reader, and click Uninstall. Click the Uninstall button to confirm. Windows 8:Go to the upper- or lower-right corner of the desktop and activate the Charm bar. In the Charm bar, click the Settings button. In the settings bar, select the Control Panel. In the Control Panel, select Programs. In the Programs window's Programs and Features section, select Uninstall a Program. Select Reader, click Uninstall, and follow the prompts. Windows 7:Click Start and choose the Control Panel. Double-click the Programs And Features icon.Select Adobe Reader, click Uninstall, and follow the prompts. Go to the Adobe Reader Downloads page and click Download Now. Allow the Download Manager sufficient time to download all necessary installation files. Then follow the prompts to install Reader. If you still have difficulties, try using a different web browser. Acrobat users Uninstall Acrobat from your computer. Windows 10: In the lower-left corner of the Desktop, click the Windows icon. From the pop-up menu click Settings. Click System and then select the Apps & features option. Select Acrobat, and click Uninstall. Click the Uninstall button to confirm. Windows 8:Go to the upper- or lower-right corner of the desktop and activate the Charm bar. In the Charm bar, select the Settings button. In the settings bar, select the Control Panel. In the Control Panel, select Programs. In the Programs window's Programs and Features section, select Uninstall a Program. Select Acrobat, click Uninstall, and follow the prompts. Windows 7: Click Start and choose the Control Panel. Double-click Programs And Features. Select Adobe Acrobat, click Uninstall, and follow the prompts. Re-install Acrobat using the downloaded setup or DVD. Administrators For details on how to configure and troubleshoot the Updater, see the Acrobat-Reader Updater Guide. Common error messages Like most Windows applications, Acrobat and Reader use Microsoft Windows Installer technology for installing updates. If the update fails, you can get one of the following Microsoft Installer errors. The list is not comprehensive. Adobe updates the list as it learns more solutions to common er