Cisco Error 254
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My Cisco Cisco Unified Communications Manager (CallManager) System Error system error messages for cisco unified communications manager Messages for Cisco Unified Communications Manager 8.0(1) Hierarchical Navigation HOME
System Error Messages For Cisco Unified Communications Manager 10
SUPPORT PRODUCT SUPPORT UNIFIED COMMUNICATIONS CISCO UNIFIED COMMUNICATIONS MANAGER (CALLMANAGER) TROUBLESHOOT AND ALERTS ERROR
Cisco Reasonforoutofservice=23
AND SYSTEM MESSAGES System Error Messages for Cisco Unified Communications Manager 8.0(1) Error Message CCM_CALLMANAGER-CALLMANAGER-2-CallManagerFailure : Indicates an internal failure in Unified CM Additional
System Error Messages Cucm 10
Text[String] Host Name of Hosting Node[String] Host Node IP Address[String] Reason code[Enum] ExplanationThis alarm indicates that an internal failure occurred in the Cisco CallManager service. The service should restart in an attempt to clear the failure. Recommended ActionMonitor for other alarms and restart Cisco CallManager service, if necessary. Collect system error messages for cisco unified communications manager 11 the core file if available, SDL and CCM/SDI trace files (you can gather these from Trace and Log Central in RTMT using the Collect Files feature) and contact the Cisco Technical Assistance Center (TAC). Reason Code - Enum Definitions Enum Definitions - Reason Value Definition 1 Unknown - Unified CM has failed for an unknown reason 2 HeartBeatStopped - An internal heart beat has stopped after the preceding heart beat interval 3 RouterThreadDied - An internal thread has failed 4 TimerThreadDied - An internal thread has failed 5 CriticalThreadDied - An internal thread has failed Error Message CCM_CALLMANAGER-CALLMANAGER-5-SDLLinkISV : SDL link to remote application restored Remote Application IP Address[String] Unique Link ID[String] Local Node ID[UInt] Local Application ID[Enum]Remote Node ID[UInt] Remote Application ID[Enum] ExplanationThis alarm indicates that the local Unified CM has gained communication with the remote Unified CM. Note that the remote
7911 resets every 46 minutes in CUCME 7.0(1) Messages sorted by: [ date ] [ thread ] [ subject ] [ author ] A phone can unregister because of internal reasons or external reasons. To discover external reasons look at a troubleshooting cisco ip phone registration problems packet capture from a PC plugged into the back of the phone. You'll want to cucm reason codes look for any dropped packets, TCP RSTs, or anything unusual that causes the TCP session to drop. To discover internal reasons go to the reasonforoutofservice=25 web page of the phone and get Status Messages Debug Messages Console Logs If your TAC engineer hasn't asked for these things already I would ask them to escalate the case for you. 2009/6/19 Anthony Kouloglou
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http://marc.info/?l=cisco-voip&m=124539816829097&w=2 Hi All,i am getting back on this because i think i 'll go crazy!
I have this case running over a TAC and they can't find anything!.
I have upgraded these two phones 3 times; last time was to the latest firmware.
1. with the first firmware they were resetting every 46 minutes
system error 2. with the second firmware they were resetting every 42 minutes
3. with the latest firmware they were resetting every 54 minutes!
And it is so precise!!
In the same LAN, 7940 do not get resetted (i can see them registered for a day or more!)
The 2 7911, tested on any system error messages other site, DO NOT get unregistered!
TAC has asked for captures from the switches but there seem to be no problem (captured traffic from the CUCME interface and the ipphone interface).
Anyone has faced something like this before?
What device logs would be good to gather over the phone
Thanks
Anthony
Ryan Ratliff wrote:
I don't know what that error means I'm afraid.
-Ryan
On May 18, 2009, at 11:24 AM, Anthony Kouloglou wrote:
Hi Ryan,
what is the possibility that both phones have the same problem?
I just bought only 2 of these for the remote site so i can't really tell if another one has the same problems?
What is this error that i have enboldened and mark with red?
Thanks
Akoul
Ryan Ratliff wrote:
May 18 17:17:41: %IPPHONE-6-REG_ALARM: 25: Name=SEP001FCAE9332E Load= SCCP11.8-3-3S Last=Initialized
This means the phone either crashed or lost power. You may need to get some eyes on these phones or