Backup Exec 12.5 Error 1719
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When trying to install Backup Exec Remote Agent, Windows reports error "1719 The Windows Installer service could not be accessed" Article:000041133 Publish: Article URL:http://www.veritas.com/docs/000041133 Support / Article upgrade backup exec 12.5 to 2012 Sign In Remember me Forgot Password? Don't have a Veritas Account? Create a Veritas Account now! Welcome First Last Your Profile Logout Sign in to Subscribe Please sign in to set up your subscription. Close Sign In Print Article Products Article Languages Subscribe to this Article Manage your Subscriptions Problem During installation of Backup Exec backup exec 12.5 windows 2008 r2 Remote Agent on the remote server the following error is generated if installation is performed by doing RDP (Remote Desktop) session into the remote server Error Message Error 1719. The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not currently installed. Contact your support personnel for assistance. Cause This error can occur if a newer version of RDP is used. Solution To resolve this issue start the RDP session using the "mstsc /admin" to have proper permissions doing a RDP session and then try the installation of Remote agent again.Note: In case the above step does not resolve the issue on x64 bit machines, try the following step:Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete
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64 bit system with Backup Exec Posted by Andre Gordon on 01 August 2012 09:19 PM Error https://www.veritas.com/support/en_US/article.TECH77631 1719. The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance. Backup http://acgconsulting.kayako.com/knowledgebase/article/View/34/7/error-1719-the-windows-installer-service-could-not-be-accessed-on-64-bit-system-with-backup-exec exec Fault! Follow the information below; 1: try to install anything 2:Once it failed with Error 1719, open the task manager & go to process tab & check the instance for msiexec.exe should be listed as "msiexec.exe*32" •Now Remove the windows installer from 32 bit mode. •To remove windows installer from 32 bit mode open registry by typing regedit in Run box. •go to "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\WOW64" •Change WOW64 from 1 to 0 and close the registry. •Restart your computer Then all will be working again! (261 vote(s)) Helpful Not helpful Comments (0) Post a new commentReply to comment Full Name: Email: Comments: Help Desk Software by Kayako
Agent to one of my terminal servers, and I received an error: Fatal Error 1719: The windows http://www.brettgorley.com/blog/?p=784 installer service could not be accessed. Great. Had this error once before on this server when I was trying to install this legacy application written for Access 2003. http://www.networksteve.com/forum/topic.php/SYMANTEC_12.5_-_ERROR_1719:_tHE_wINDOWS_iNSTALLER_sERVICE_COULD/?TopicId=16094&Posts=1 I was able to work around it by not using the Access 2003 engine it was installing, but using the Access 2010 already installed on that server. Haven't backup exec seen this error since until now. So, I hit the inter-webs. Lots of useful advice, unfortunately none of it worked. For posterity sake, here is what I tried: 1. Unregistered and re-registered the Windows installer service msiexec /unregister msiexed /regserver This did not work. Still got the 1719 error. 2. Ran system file checker to fix any backup exec 12.5 broken system files sfc /scannow Restarted my server, tried the install, didn't work. 3. Tried booting into safe mode, and unregistered and re-registered the service again regsvr32.exe %systemroot%\system32\msi.dll %systemroot%\syswow64\regsvr32.exe %systemroot%\syswow64\msi.dll Restarted, still got the 1719 error. What the heck? 4. Examined the registry key regarding the MSI Service. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\msiserver Compared the values here to two other servers I have and found discrepancies. Hmmm….. this might be it. So, I saved a copy of the current registry settings, exported the settings from my other terminal server and imported them into my troubled terminal server. Restarted just for fun, and tried to install my Symantec Backup Agent again. And, once again, it failed with the same error. I went to Symantec's site and searched for 1719 error. I got 0 results. Nothing. I searched and searched and found nothing. So, I retried the steps above. I tried re-registering the service in the system32 and the syswow64 folder. Nothing I did worked. So, in desperation I went to Symantec's site again,
2003 r2 single domain. i keep getting this same message i did try to install other software and i had no problems this is the only one with problem. how can i fix this problem? i can remove force a uninstall and then try installing again. PLEASE HELP!!!!! THANK YOU November 17th, 2010 10:03pm Hi, It seems that there are some issue with Symantec Backup Exec, it is recommend that you contact Symantec to perform the further research. By the way, I have experience with Symantec antivirus application, the corruption of the application caused a Windows installer issue, the computer worked properly after I cleaned all the Symantec application services manually out of it. Best Regards, Vincent Hu Free Windows Admin Tool Kit Click here and download it now November 18th, 2010 12:45am This topic is archived. No further replies will be accepted. Other recent topics Remote Administration For Windows. Easy remote access of Windows 10, 7, 8, XP, 2008, 2000, and Vista Computers Click here to find out more Reboot Hundreds of computers, disable flash drives, deploy power managements settings. Click here to get your free copy of Network Administrator. Over 25 plugins to make your life easier