Hp Robotic Library Hardware Error
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The Robotic Library Has Reported A General Hardware Error Condition
Exchange Investor Relations Careers Legal Contact Us English 中文(简体) English Français Deutsch medium changer devices not detected Italiano 日本語 한국어 Português Español USA Site: Veritas Veritas PartnerNet How to troubleshoot issues with a Robotic Library (autoloader/changer) physical volume library robot not found and/or Tape Drive(s). Article:000026013 Publish: Article URL:http://www.veritas.com/docs/000026013 Support / Article Sign In Remember me Forgot Password? Don't have a Veritas Account? Create a Veritas Account now! Welcome First Last Your Profile
Tapeinst.exe Backup Exec 2015
Logout Sign in to Subscribe Please sign in to set up your subscription. Close Sign In Print Article Products Related Articles Article Languages Subscribe to this Article Manage your Subscriptions Problem Storage devices are not displaying in Backup Exec. Other issues may include tape drives or tape libraries that are offline, storage devices that are not found, recognized, or detected. Occasionally,
Backup Exec Tape Drivers
hardware which has been officially tested and is supported by Veritas may not be displayed or may appear offline in the Backup Exec interface (i.e., the Device or Storage tab), may not function correctly, or may report specific errors in the job log or Windows Event Viewer log. Solution This article guides you through troubleshooting issues with storage devices. Perform the following procedures in the order listed below: Download the Veritas QuickAssist ToolDownload the Backup Exec Hardware Compatibility list to: Verify that the device is officially supportedVerify that the inquiry string matches the HCLVerify that the connection method that is used to connect the device to the server is supported Verify rights for the Backup Exec service account Stop and Disable Removal Storage Service (RSM) - (Windows Server 2003/Windows XP only)Review the System Event Logs for hardware errors Verify that the operating system properly detects the device Ensure that the latest Symantec device drivers are installed for the tape device Ensure that the latest firmware is installed for the device Uninstall any third-party applications that control the tape device If you are troubleshooting a R
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Backup Exec 2015 Tape Drivers
e-mail. By joining you are opting in to receive e-mail. Posting Guidelines Promoting, selling, recruiting, coursework and thesis posting is forbidden.Tek-Tips Posting backup exec tape drive keeps going offline Policies Jobs Jobs from Indeed What: Where: jobs by Link To This Forum! Add Stickiness To Your Site By Linking To This Professionally Managed Technical Forum.Just copy and paste the BBCode HTML Markdown MediaWiki reStructuredText code below https://www.veritas.com/support/en_US/article.000026013 into your site. Symantec: Backup Exec back-up Forum at Tek-Tips HomeForumsServer RackBack-up SystemsSymantec: Backup Exec back-up Forum Robotic library hardware error thread481-1053690 Forum Search FAQs Links MVPs Robotic library hardware error Robotic library hardware error iainwatt (MIS) (OP) 3 May 05 05:47 Hello people,I get the following error from time to time in veritas :Backup Exec Alert: Device Error(Server: "NTR105") Robotic library hardware error.The robotic library has reported a general hardware error http://www.tek-tips.com/viewthread.cfm?qid=1053690 condition. Manual intervention, calibration, etc., may be required. This may be a device related hardware problem, or it may be some other hardware problem (i.e. SCSI card/bus etc.). The library and drive states have been set to offline. Please attend to this condition. Now I understand that this is the hardware reporting an error to veritas. But when I disable the device in veritas and re-enable it straight away the device shows back as on-line and works fine until X amount of days later when it throws this error again. There is no set time between the device pausing could be once every other day or then work for a week!What I would like to know is, if there is away for veritas to ignore this and not set the device to offline, as I'm sure the backup would carry on as there never seems to be a problem with it!I've been in contact with HP and ran the HP tape tool on the drive and library but never comes back with a fault.Any ideas or suggestions? RE: Robotic library hardware error silentsam33 (IS/IT--Management) 4 May 05 13:12 Is this the 15 tape library from Compaq/HP? We have had a number of issues with this robot library, all hardware related. Have you ever had a problem
Servers includes support for a wide array of robotic libraries (also referred to as an autoloader http://docteca.blogspot.com/2009/11/how-to-troubleshoot-issues-with-robotic.html or changer) and tape drives. Prior to proceeding with the https://www.experts-exchange.com/questions/28826019/Robotic-library-hardware-error-Backup-Exec.html rest of this document, confirm that the tape hardware is listed on the Hardware Compatibility List (HCL) for the version of Backup Exec which is installed per the following link: http://www.symantec.com/business/support/documentation.jsp?language=english&view=comp&pid=15047 Note: Tape Hardware which is not listed backup exec on the HCL may be detected by or function with Backup Exec, but may not have been tested and is not officially supported by Symantec. Occasionally, hardware which has been officially tested and is supported by Symantec may not be displayed or may appear offline in the Backup backup exec 2015 Exec Interface (i.e.: Devices Tab), may not function correctly, or may report specific errors in the job log or Windows Event Viewer Log. This document has several suggestions on how to potentially resolve these issues. Please note: Some hardware manufacturers may have implementation and troubleshooting documentation available that have more detailed information for particular device than what is listed below. The following are examples of this: HP StorageWorks Enterprise Backup Solution with Symantec Backup Exec implementation guide http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00097075/c00097075.pdf Dell Solution Network: Step-by-Step Troubleshooting Wizard for Tape Drives http://support.dell.com/support/topics/global.aspx/support/dsn/en/tree?c=us&dl=false&l=en&s=gen&treeid=A4C561C1260D4DA2B6C853D8E5EBD267&doclang=en&cs= Please make sure to review the hardware manufacturer's documentation and if there are still issues after doing so and performing the steps below, open a support case with the hardware manufacturer to confirm that the tape hardware is functioning properly. Basic Configuration and Troubleshooting Procedures: I. Verify the hardware is detected properly by the
for Help Receive Real-Time Help Create a Freelance Project Hire for a Full Time Job Ways to Get Help Ask a Question Ask for Help Receive Real-Time Help Create a Freelance Project Hire for a Full Time Job Ways to Get Help Expand Search Submit Close Search Login Join Today Products BackProducts Gigs Live Careers Vendor Services Groups Website Testing Store Headlines Experts Exchange > Questions > Robotic library hardware error Backup Exec Want to Advertise Here? Robotic library hardware error Backup Exec Posted on 2015-11-09 Storage Software Hardware 1 Comment 39 Views Last Modified: 2015-11-24 Hey all, Need some assistance with an issue I have been seeing.. The first instance i saw an issue was with the cleaning tape not finishing which is now retired and I have replaced. Keep on getting the following message when I run any cleaning job or backup job. Robotic library hardware error. The robotic library has reported a general hardware error condition. Manual intervention, calibration, etc., may be required. This may be a device related hardware problem, or it may be some other hardware problem (i.e. SCSI card/bus etc.). The library and drive states have been set to offline. Please attend to this condition. Hardware: Dell 16 Slot Pv-124T LTO4-120-1 Server: 2008 R2 Software: Backup Exec 2010 R3 and have done the latest live updates. Things I have tried; - Removing the driver and reinstalling - Updating the driver through Device Management Check the Application error logs and this event pops up just when I start it.. Information - Backup Exec CatErrorHandler Server - event ID: 34305 Catalog server database has been synchronized with catalog files in C:\Program Files\Symantec\Backup Exec\Catalogs\. Number of backup sets added to the database are 0. Number of backup sets deleted from the database are 0. Size of the catalog folder is 7789.8 MB. Size of data processed in the catalog files during synchronization is 0.59195 MB.