An Unknown Error Occurred While Synchronizing Data To Outlook.item Name
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An Error Occurred Promoting This Item To Microsoft Dynamics Crm
Microsoft SQL Server Microsoft Power BI Microsoft Cortana Intelligence Suite Operations management Operations Management Suite System Center Sign in Search Microsoft Search Dynamics Community Participate Ask a Question Get Started Badges Earn Badges View Badges Leaderboards Compete on Leaderboards View Leaderboards Become an Expert Recommend a Blog Introduce Yourself Provide Feedback Communities Microsoft Dynamics AX Microsoft Dynamics CRM Microsoft Dynamics GP Microsoft Dynamics NAV Other Products Partner Community Dynamics Community Microsoft Dynamics CRM Forums Microsoft Dynamics CRM Microsoft Dynamics Marketing Microsoft Social Engagement Parature, from Microsoft Blogs Videos Experts Support Dynamics Community Participate Ask a Question Get Started Badges Earn Badges View Badges Leaderboards Compete on Leaderboards View Leaderboards Become an Expert Recommend a Blog Introduce Yourself Provide Feedback Communities Microsoft Dynamics AX Microsoft Dynamics CRM Microsoft Dynamics GP Microsoft Dynamics NAV Other Products Partner Community Microsoft Dynamics CRM Forums Microsoft Dynamics CRM Microsoft Dynamics Marketing Microsoft Social Engagement Parature, from Microsoft Blogs Videos Experts Support Unable to track emails - CRM 2013 outlook client Sign In Share Twitter LinkedIn Facebook Email Print RSS Sai Krishna Question Status Unanswered Sai Krishna asked a question on 20 May 2015 5:34 AM Hello, We are facing issue - " An unknown error occurred while synchronizing data to Outlook.Item= " error when we track e
2013 and 2015. It's been a very buggy experience for us, but we've put up with it because we need to track our emails in CRM. I've put together a few ideas I've learned over the years and some thing you can check if you're having issues too. General Pointers Permissions: You'll need at least these permissions to use the Outlook client. There undoubtedly more, but here's what I've come across. Sync to Outlook (Business Management tab) Go Offline in https://community.dynamics.com/crm/f/117/t/161154 Outlook (Business Management tab), if you want people to go offline. Create, Append, Assign permissions on Activity Append To permissions to any entity with an email address field Offline capability for CRM for Outlook (entity setting): Leave this setting disabled on the entity level unless you actually want to take this entity offline. Otherwise it creates offline filters http://crmadministrator.blogspot.com/2015/06/crm-outlook-client-troubleshooting.html for the user behind the scenes and may create more burden on the system. View Pinning: Views in the Outlook client have a small pushpin icon, that when clicked, will automatically keep the view open whenever Outlook is opened. It also downloads all of the records in the view and caches them on the user's computer. If you pin multiple large views it can slow down the system. Group Mailboxes: Shared mailboxes (e.g., support@company.com) generally can't have their emails tracked directly within the group inbox. The Outlook client can only sync with a user's default mailbox on one computer. The workaround is to forward the email to your personal inbox to track it. Troubleshooting General Troubleshooting: My first go-to for troubleshooting for cryptic error messages is to enable tracing. Enable tracing on the user's computer: Start > All Programs > Microsoft Dynamics CRM > Diagnostics > Advanced Troubleshooting tab > Check the Tracing box Wait until the error happens Disable tracing Retrieve trace log files fromC:/Users/[user]/AppData/Local/Microsoft/MSCRM/Traces View log using CRM Trace Log
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