Error Occurred Communicating With The Scanning Device Hp
SearchResult Error Page individual import test DisputeForm SWDSelfService SWDSelfServiceStep SWDSelfServiceFinish SWDpFinderResults RemoteConnection ExitDisclaimer Warranty Check Unknown Warranty Historical Products MediaOrdering IdentifyProduct changeProductPFinderResults WCM Generic Page Customer Support MicroSite CustomerSupportMicroSitePPSTheme-2 MicroSite orderconfirmation productreplacement swdDriverDetails Z6_M0I02JG0KGSS30ACT8MPG200G1 Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. {} Z7_3054ICK0KGTE30AQO5O3KA30U5 hp-support-head-portlet Actions ${title} Loading... HP Customer Support Z7_3054ICK0KGTE30AQO5O3KA30U7 hp-contact-secondary-navigation-portlet Actions ${title} Loading... HP Customer Support Support Home Products Software and Drivers Forums Contact Support Search Select your Model Let HP find my products Identify now HP can identify most HP products and recommend possible solutions. How does HP install software and gather data? Privacy Policy © Copyright 2016 HP Development Company, L.P. Z7_M0I02JG0KONJ30ACBBF8MM1084 hp-hero-support-search Actions ${title} Loading... Search all support All Support Software, Drivers and Updates Troubleshooting How to Product Information User Guides Cancel Example: “Laserjet P1102w driver” or “HP Pavilion 17-f002na will not turn on” Loading Results Z7_3054ICK0KGTE30AQO5O3KA3014 hp-share-print-widget-portlet Actions ${title} Loading... Z7_3054ICK0KGTE30AQO5O3KA30N0 hp-concentra-wrapper-portlet Actions ${title} Loading... HP Printers - Network Scanner Connection is Lost (Windows) This document is for HP multifunction printers connected to a Windows computer on a wired or wireless network. When you try to scan, the computer or the scanner is not found or the scan fails. One of the following communication or connection errors displays and the scan fails. An error occurred communicating with the scanning device An error occurred while communicating with the HP imaging device Computer not found No Computer Detected Scan to computer is currently unavailable Scan to computer no longer activated Scan Unsuccessful Scanner not found Scan
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post about this issue one more time... It still hasn't been resolved (after 10 back-and-forth e-mails with HP technical support), and I really need your help! First off, I http://www.pcreview.co.uk/threads/scanning-problems-with-hp-all-in-one.3849196/ run Windows Vista Home Premium (32). I've used my HP Photosmart C4280 printer for about https://digitalenginesoftware.com/blog/archives/13-An-error-occurred-while-communicating-with-scanning-device.html 2 years, worked fine for the most part. Lately I started having problems, so I uninstalled and reinstalled the driver & software (got the latest versions from HP download site). Since reinstall, my scanner isn't working. Whether I press the "Scan" button on the unit, or I select "Scan picture" or "Scan document" from the HP Solution Center, an error occurred error pops up: "An error occurred communicating with the scanning device. Please ensure that the printing device is properly connected and try again". Also, I've uninstalled/reinstalled the drivers/software several times, cleaned temporary files and registry, still the problem persists. Having said that, the printing/copying works fine, so I know that the printer is properly connected. BTW, tried connecting the same printer to a friend's PC running Windows XP and it scans with no error occurred communicating problem, so the issue must have something to do with HP interacting (non-interacting) with Vista. Please help!!! civ2ru, Jul 9, 2009 #1 Advertisements Carol Guest Scanning with HP all in ones using Vista is a disaster. I've been trying to get them to write a patch but zero response. You can scan but only to picture format - .btmp, .jpeg, etc. That means you can't OCR anything which is a real problem for me. If you're willing to accept the picture format, just turn on the printer, go to Programs/Accessories and open Paint. Click on File then "From Scanner or Camera" then click Scan. If HP ever comes up with a patch, I'll post the information. "civ2ru" wrote: > Sorry to post about this issue one more time... It still hasn't been resolved > (after 10 back-and-forth e-mails with HP technical support), and I really > need your help! > > First off, I run Windows Vista Home Premium (32). I've used my HP Photosmart > C4280 printer for about 2 years, worked fine for the most part. Lately I > started having problems, so I uninstalled and reinstalled the driver & > software (got the latest versions from HP download site). Since reinstall, my > scanner isn't working. Whether I press the "Scan" button on the uni
scan from the device using the provided HP software bundle. The (very uninformative) error message that I received after pressing the Scan Document button was: An error occurred while communicating with scanning device The communication problem is often solved by reinstalling the drivers (simply remove the printer from Printers and Faxes and click "Add Device" from the installation CD - no need to reinstall the included software) or by correcting common network misconfigurations (wrong IP, disconnected network cable, etc.). Steps for basic troubleshooting are discussed on HP's Website for USB and Network connections. If/When the basic troubleshooting procedures don't solve the problem, there is a very involved solution for correcting the driver network connection settings posted by Ken Leon on the HP Forums (along with other useful suggestions/diagnostics in that thread). However, in one (increasingly common) case, it may be possible to avoid the need to reconfigure the internals of the scanner drivers. If your ISP participates in DNS Hijacking, it may be prudent to rule this out as a cause of the error. It appears that the scan drivers attempt to address the device based on its hostname rather than its IP address (regardless of configuration) and when it resolves the address of the device, the DNS request gets hijacked and the scan drivers attempt to connect to the ISP server instead of the device. To diagnose this, simply disconnect the network from the Internet (and restart the router and computer after disconnecting to clear their DNS cache) and see if the error still appears. If it does, then this is not the problem, if it does not, you have found the problem. To remedy the problem, add an entry to the hosts file which associates the hostname of the device (both the name displayed in its web configuration as the hostname and its MAC address prepended with "HP" as this i