Error Occurred Contact System Administrator Blackberry Activation
error has occurred. Please contact your system administrator" appears on the BlackBerry smartphone during the enterprise activation process Article Number:000004829 First Published:August 15, 2015 Last Modified:April 12, 2016 Type:Support Environment BlackBerry Enterprise Server 4.0 to 5.0 SP4BlackBerry smartphones Back to top ↑ Overview During the enterprise activation process, the following error message appears on the screen of the BlackBerry smartphone: An error has occurred. Please contact your system administrator. Back to top ↑ Cause The following can cause this issue: Cause 1 The enterprise activation password is invalid. Cause 2 An Enterprise Service Policy is blocking the activation and the following error message appears on the BlackBerry smartphone: Your Account is not authorized for Enterprise Activation. Note: An Enterprise Service Policy allows a BlackBerry Enterprise Server administrator to control which BlackBerry smartphones are allowed service on the BlackBerry Enterprise Server. For more information on the Enterprise Service Policy, see Article 4861. In the BlackBerry Messaging Agent log, the following log lines appear: [40000] (05/19 15:28:52.397):{0xE24} {ABC@123.com } *** OTAKEYGEN *** sending KEY_ACCEPT transID = 220239464 [35006] (05/19 15:28:52.397):{0xE24} {ABC@123.com } Sending ESP_AUTH_ACTIVATION_REQ command to Dispatcher, PIN=1234ABCD [30000] (05/19 15:28:52.397):{0xE24} {ABC@123.com } Sending data to Dispatcher, size=303, Tag=50 [40000] (05/19 15:28:52.397):{0xE24} {ABC@123.com } SendToDispatcher, Tag=50 [40583] (05/19 15:28:52.397):{0xE24} {ABC@123.com } Sending packet to device, Size=248, Tag=51, TransactionId=-904724239 [40279] (05/19 15:28:52.397):{0xE24} {ABC@123.com } SubmitToRelaySendQ, Tag=51 [40279] (05/19 15:28:52.397):{0xE24} {ABC@123.com } SubmitToRelaySendQ, Tag=-696931853 [50104] (05/19 15:28:52.569):{0xE24} {ABC@123.com } HandleAuthRespFromDispatcher: User is not authorized for BlackBerry services [30000] (05/19 15:28:52.585):{0xE24} {ABC@123.com } Sending data to Dispatcher, size=369, Tag=52 [40000] (05/19 15:28:52.585):{0xE24} {ABC@123.com } SendToDispatcher, Tag=52 [40000] (05/19 15:28:52.585):{0xE24} {ABC@123.com } *** OTAKEYGEN *** sending ABORT_TRANSACTION, transID = 220
BlackBerry smartphone shows "Activating", "Retrying", or "Contacting Server" status during the enterprise activation process Article Number:000013458 First Published:August 15, 2015 Last Modified:April 20, 2016 Type:Support Environment BlackBerry Enterprise ServerBlackBerry Enterprise Server for Microsoft ExchangeBlackBerry Enterprise Server for IBM DominoBlackBerry Enterprise Server for Novell GroupWiseMicrosoft SQL Server Back to top ↑ Overview During the enterprise activation process, the BlackBerry smartphone displays an Activating status for 10 minutes. After the first 10 minutes, the smartphone tries to start http://support.blackberry.com/kb/articleDetail?articleNumber=000004829 an enterprise activation process every 10 minutes and displays a Retrying status at each interval. After 40 minutes, the smartphone stops trying to start the enterprise activation process and displays one of the following messages: The server is not responding. Please contact your System Administrator. or An error http://support.blackberry.com/kb/articleDetail?articleNumber=000013458 has occurred. Please contact your System Administrator. Back to top ↑ Cause The following can cause this issue: The BlackBerry smartphone is not activated correctly for enterprise service.The BlackBerry smartphone user's mailbox is full.An incorrect email address was used to complete the enterprise activation process.The password used to complete the enterprise activation process was not set correctly.The enterprise activation message with the etp.dat attachment was modified or is not available. In a Microsoft Exchange environment, one of the following issues may occur: Email messages are sent to the BlackBerry smartphone PST folder, but the BlackBerry Enterprise Server cannot access the enterprise activation message with the etp.dat attachment.The enterprise activation message with the etp.dat attachment is deleted or modified by an anti-virus application or message blocking software.The enterprise activation message with the etp.dat attachment is unaltered in the BlackBerry smartphone user's inbox, but the BlackBerry Enterprise Server does not retrieve it. The enterprise activation message with the etp.dat attachment is being sent to more than one BlackBerry smar
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Show Threads Show Posts Other Search Options Find New Posts Find Today's Posts Advanced Search Find All Thanked Posts Go to Page... LinkBack Thread Tools 06-01-2011, 10:12 AM #1 (permalink) Nickguy New Member Join Date: Jun 2011 Model: Many PIN: N/A Carrier: Every Carrier Posts: 3 Post Thanks: 0 Thanked 0 Times in 0 Posts Activation stuck on Contacting Server Please Login to Remove! I am trying to activate two phones on the BES, both of them get stuck on: Activating email Contacting server... The error message is, "The BlackBerry Enterprise Server has not responded to your activation request" 2 Different Phones - a Curve and a Torch 9800 2 Different Carriers 2 Different Email addresses BES service active on both phone carriers Blackberry Manager 4.1.4.15 There are 10 or so accounts already setup on the BES, but I didn't set those ones up. I inherited this admin task from someone else, and have never used it before. Is there a link that has the exact steps I need to take to setup a new user from beginning to end? All I have done is add the email in the manager and set an activation password. Then I try to go to the enterprise activation on the phone, and that's where it runs into problems. I haven't seen this mythical .dat file either. Is it supposed to show up under messages? I would greatly appreciate any help, I'm getting quite frustrated with this. Offline 06-01-2011, 10:53 AM #2 (permalink) penguin3107 BlackBerry God Join Date: Jan 2005 Model: iOS 5 Carrier: VZW Posts: 11,701 Post Thanks: 1 Thanked 235 Times in 218 Posts Re: Activation stuck on Contacting Server KB13852-Identifying and troubleshooting issues with the enterprise activation process __________________ BCSA BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3 http://port3101.org Offline 06-01-2011, 11:51 AM #3 (permalink) Nickguy New Member Join Date: Jun 2011 Model: Many PIN: N/A Carrier: Every Carrier Posts: 3 Post Thanks: 0 Thanked 0 Times in 0 Posts Re: Activation stuck on Contacting Server Thanks! That article is exactly what I needed... but I'm