Error Occurred Contact System Administrator Blackberry
error has occurred. Please contact your system administrator" appears on the BlackBerry smartphone during the enterprise activation process Article Number:000004829 First Published:August 15, 2015 Last Modified:April 12, 2016 Type:Support Environment BlackBerry Enterprise Server 4.0 to 5.0 SP4BlackBerry smartphones Back to top ↑ Overview During the enterprise activation process, the following error message appears on the screen of the BlackBerry smartphone: An error has occurred. Please contact your system administrator. Back to top ↑ Cause The following can cause this issue: Cause 1 The enterprise activation password is invalid. Cause 2 An Enterprise Service Policy is blocking the activation and the following error message appears on the BlackBerry smartphone: Your Account is not authorized for Enterprise Activation. Note: An Enterprise Service Policy allows a BlackBerry Enterprise Server administrator to control which BlackBerry smartphones are allowed service on the BlackBerry Enterprise Server. For more information on the Enterprise Service Policy, see Article 4861. In the BlackBerry Messaging Agent log, the following log lines appear: [40000] (05/19 15:28:52.397):{0xE24} {ABC@123.com } *** OTAKEYGEN *** sending KEY_ACCEPT transID = 220239464 [35006] (05/19 15:28:52.397):{0xE24} {ABC@123.com } Sending ESP_AUTH_ACTIVATION_REQ command to Dispatcher, PIN=1234ABCD [30000] (05/19 15:28:52.397):{0xE24} {ABC@123.com } Sending data to Dispatcher, size=303, Tag=50 [40000] (05/19 15:28:52.397):{0xE24} {ABC@123.com } SendToDispatcher, Tag=50 [40583] (05/19 15:28:52.397):{0xE24} {ABC@123.com } Sending packet to device, Size=248, Tag=51, TransactionId=-904724239 [40279] (05/19 15:28:52.397):{0xE24} {ABC@123.com } SubmitToRelaySendQ, Tag=51 [40279] (05/19 15:28:52.397):{0xE24} {ABC@123.com } SubmitToRelaySendQ, Tag=-696931853 [50104] (05/19 15:28:52.569):{0xE24} {ABC@123.com } HandleAuthRespFromDispatcher: User is not authorized for BlackBerry services [30000] (05/19 15:28:52.585):{0xE24} {ABC@123.com } Sending data to Dispatcher, size=369, Tag=52 [40000] (05/19 15:28:52.585):{0xE24} {ABC@123.com } SendToDispatcher, Tag=52 [40000] (05/19 15:28:52.585):{0xE24} {ABC@123.com } *** OTAKEYGEN *** sending ABORT_TRANSACTION, transID = 220239464 Cause 3 The PIN already exists on another BlackBerry Enterprise Server. Cause 4 A problem occurred during the Verifying Encryption stage of the enterprise activation process. After the Verifying Encryption stage, the BlackBerry smartphone user first sees a message stating that the encryption was verified
and troubleshooting issues with the Enterprise Activation process Article Number:000013852 First Published:August 15, 2015 Last Modified:June 10, 2016 Type:Support Environment BlackBerry Device Software 4.0 to 7.1BlackBerry Business Cloud ServicesBlackBerry Enterprise Server 5 Back to top ↑ Overview The following table lists knowledge base articles with information about errors that appear during the enterprise activation process. Note: For an overview of the wireless enterprise activation process, its stages, and the role of the ETP.DAT activation http://support.blackberry.com/kb/articleDetail?articleNumber=000004829 message, see Article 13850. Enterprise activation stageKnowledge base articles Stage 1 - Activation The BlackBerry smartphone generates an ETP.DAT message and sends it to the BlackBerry smartphone user's mailbox over the wireless network. (03/10 10:27:28.014):{0x1AEC}{ian.dundas@example.net} Queuing DATA from network@etp1006.etp.na.blackberry.net , Tag=-903057656, Entry Id=2604425 Please contact your system administrator errors Article 4829 - http://support.blackberry.com/kb/articleDetail?articleNumber=000013852 The BlackBerry smartphone displays An error has occurred. Please contact your administratorArticle 13458 - The BlackBerry smartphone shows Activating, Retrying, or Contacting Server status during the enterprise activation processArticle 4982 - The Please Contact Your System Administrator error message appears during the enterprise activation process The enterprise activation process stops at the Activating or Retrying status Article 13840 - The enterprise activation process stops responding at the Activating stageArticle 13841 - The enterprise activation process stops at the Activating or Retrying stage User not started errors Article 10321 - The OpenDatabase() failed. User not started error message appearsArticle 13842 -The User
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