Error Occurred During Email Account Validation Exchange 2010
for Help Receive Real-Time Help Create a Freelance Project Hire for a Full Time Job Ways to Get Help Ask a Question Ask for Help Receive Real-Time Help Create a Freelance Project Hire for a Full Time Job Ways to Get Help Expand Search Submit Close Search Login Join Today Products BackProducts Gigs Live Careers Vendor Services Groups Website Testing Store Headlines Experts Exchange > Questions > Exchange 2010 Blackberry BIS stopped working Want to Advertise Here? Solved Exchange 2010 Blackberry BIS stopped working Posted on 2012-08-25 Exchange Microsoft IIS Web Server BlackBerry Prog 2 Verified Solutions 10 Comments 1,753 Views Last Modified: 2012-09-05 A few days ago, one of our domain controllers jumped ahead 6+hrs in time. We solved that issue and all other pain in the rear resulting issues, except one. Ever since then, our Exchange 2010 server will no longer talk to any Blackberry via BIS. When we try to setup a blackberry via BIS, we get the message "an error occurred during email account validation". Things you need to know and things we've tried: 1) OWA works internally and externally. 2) iPhones/Droids work just fine. 3) Outlook Anywhere works fine. 3) https://www.testexchangeconnectivity.com Exchange Remote Connectivity Analyzer results are completely successful. 4) https://owaservername/ews/exchange.asmx tests are completely successful. 5) We have restarted Exchange and IIS services (many times for IIS after many changes/tests). 6) We have rebuilt EWS virtual directories. 7) We have tested disabling the Windows firewall. 8) We have tried changing EWS authentication types many times (Basic, Windows, Combination). 9) We have called RIM. They could not get it working. 10) Building a BES is not an option. We have so few BB users, that I only want to provide BIS support....which has been fine and working for some time. Yes, I've setup BES before, and I know I could have done so by now. I hate BES. Well, now I hate BIS as well. 11) We have not tried firing all of the employees that continue to use BB. Thanks for any help you might offer.
(עברית)المملكة العربية السعودية (العربية)ไทย (ไทย)대한민국 (한국어)中华人民共和国 (中文)台灣 (中文)日本 (日本語) HomeOnline20132010Other VersionsLibraryForumsGalleryEHLO Blog Ask a question Quick access Forums home Browse forums users FAQ Search related threads Remove From My Forums Answered by: Blackberry Internet Service Previous Versions of Exchange > Exchange Previous Versions - Mobility and ActiveSync Question 0 Sign in to vote OWA 2007 seems to be working fine. I can login internally and externally at my company. But when I try and use the Blackberry Internet Service I just get the "An error occurred during email account validation. please check your information and try again." error message. I am the IT Administrator. I know the settings are all correct. Exchange https://www.experts-exchange.com/questions/27842237/Exchange-2010-Blackberry-BIS-stopped-working.html 2007 seems fine. I have checked almost every setting going. Any help would be great. I have been struggling with this problem for 3 days. Has this got anything to do with OutlookAnywhere? Friday, October 09, 2009 9:59 AM Reply | Quote Answers 0 Sign in to vote Try it with the ip address instead of the FQDN. This sounds more like a BB issue https://social.technet.microsoft.com/Forums/exchange/en-US/db63a873-79f7-4c5f-9b29-361162bedffa/blackberry-internet-service?forum=exchangesvrmobilitylegacy than an Exchange one.Also: http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB03133 Proposed as answer by Elvis Wei Monday, October 12, 2009 6:48 AM Marked as answer by Elvis Wei Thursday, October 15, 2009 9:01 AM Friday, October 09, 2009 8:10 PM Reply | Quote 0 Sign in to vote Hi Simon, I agree with Andy, I suggest you write the post on Blackberry forum to see if someone can help. If you are facing some IIS issue now, please write the post on IIS forum. http://forums.iis.net/ Thanks, Elvis Marked as answer by Elvis Wei Thursday, October 15, 2009 9:01 AM Tuesday, October 13, 2009 6:46 AM Reply | Quote All replies 0 Sign in to vote OWA 2007 seems to be working fine. I can login internally and externally at my company. But when I try and use the Blackberry Internet Service I just get the "An error occurred during email account validation. please check your information and try again." error message. I am the IT Administrator. I know the settings are all correct. Exchange 2007 seems fine. I have checked almost every setting going. Any help would be great. I have been struggli
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set up BlackBerry Internet Solution? This is how you set up a BlackBerry Internet Solution account on your BlackBerry: Alternative 2: Via computer 1. Open your browser and go to www.trigcom.BlackBerry.com 2. Click on Create New Account 3. Read through the Legal Terms and Conditions, and check the box to confirm you have read it all. Choose I Agree if you accept the conditions. 4. Create a username and a password for your new BIS account so youll be able to log in again. Then click Next. 5. Type in your valid email address, as well as the password to your email address, and click Next. 6. Should you receive an error message that says, An error occurred during email account validation. Please check your information and try again, scroll down to work email and continue. 7. When the account is set up correctly, you will receive a confirmation message saying your email account is active and ready to use, both on your screen and as an email message on your BlackBerry. You will start receiving emails on the BlackBerry after approximately 20 minutes. Alternative 1: Via BlackBerry 1. Open your Email Settings icon. 2. Click on the link called Create New account. 3. Read through the Legal Terms and Conditions, and check the box to confirm you have read it all. Choose I Agree if you accept the conditions. 4. Create a username and a password for your new BIS account so youll be able to log in again. Then click Next. 5. Type in your valid email address, as well as the password to your email address, and click Next. 6. Should you receive an error message that says, An error occurred during email account validation. Please check your information and try again, scroll down to work email and continue. 7. When the account is set up correctly, you will receive a confirmation message saying your email account is active and ready to use, both on your screen and as an email message on your BlackBerry. You will start receiving emails on the BlackBerry after approximately 20 minutes. Vis sidens innhold Norsk • Løsninger • Mobilitet • Om oss • Info Center • Partner • Kontakt • Login • WWMM World Clock • Sales Partner Program English • Solutions • Mobility • About us • Info Center • Partner • Contact • Login • WWMM World Clock • Sales Partner Program Mobile Intelligence Group - MIGKontor: Ruseløkkveien 26, 0251 Oslo Sentralbord: