Error Occurred Please Contact System Administrator Blackberry
error has occurred. Please contact your system administrator" appears on the BlackBerry smartphone during the enterprise activation process Article Number:000004829 First Published:August 15, 2015 Last Modified:April 12, 2016 Type:Support Environment BlackBerry Enterprise Server 4.0 to 5.0 SP4BlackBerry smartphones Back to top ↑ Overview During the enterprise activation process, the following error message appears on the screen of the BlackBerry smartphone: An error has occurred. Please contact your system administrator. Back to top ↑ Cause The following can cause this issue: Cause 1 The enterprise activation password is invalid. Cause 2 An Enterprise Service Policy is blocking the activation and the following error message appears on the BlackBerry smartphone: Your Account is not authorized for Enterprise Activation. Note: An Enterprise Service Policy allows a BlackBerry Enterprise Server administrator to control which BlackBerry smartphones are allowed service on the BlackBerry Enterprise Server. For more information on the Enterprise Service Policy, see Article 4861. In the BlackBerry Messaging Agent log, the following log lines appear: [40000] (05/19 15:28:52.397):{0xE24} {ABC@123.com } *** OTAKEYGEN *** sending KEY_ACCEPT transID = 220239464 [35006] (05/19 15:28:52.397):{0xE24} {ABC@123.com } Sending ESP_AUTH_ACTIVATION_REQ command to Dispatcher, PIN=1234ABCD [30000] (05/19 15:28:52.397):{0xE24} {ABC@123.com } Sending data to Dispatcher, size=303, Tag=50 [40000] (05/19 15:28:52.397):{0xE24} {ABC@123.com } SendToDispatcher, Tag=50 [40583] (05/19 15:28:52.397):{0xE24} {ABC@123.com } Sending packet to device, Size=248, Tag=51, TransactionId=-904724239 [40279] (05/19 15:28:52.397):{0xE24} {ABC@123.com } SubmitToRelaySendQ, Tag=51 [40279] (05/19 15:28:52.397):{0xE24} {ABC@123.com } SubmitToRelaySendQ, Tag=-696931853 [50104] (05/19 15:28:52.569):{0xE24} {ABC@123.com } HandleAuthRespFromDispatcher: User is not authorized for BlackBerry services [30000] (05/19 15:28:52.585):{0xE24} {ABC@123.com } Sending data to Dispatcher, size=369, Tag=52 [40000] (05/19 15:28:52.585):{0xE24} {ABC@123.com } SendToDispatcher, Tag=52 [40000] (05/19 15:28:52.585):{0xE24} {ABC@123.com } *** OTAKEYGEN *** sending ABORT_TRANSACTION, transID = 220239464 Cause 3 The PIN
BlackBerry smartphone shows "Activating", "Retrying", or "Contacting Server" status during the enterprise activation process Article Number:000013458 First Published:August 15, 2015 Last Modified:April 20, 2016 Type:Support Environment BlackBerry Enterprise ServerBlackBerry Enterprise Server for Microsoft ExchangeBlackBerry Enterprise Server for IBM DominoBlackBerry Enterprise Server for Novell GroupWiseMicrosoft SQL Server Back to top ↑ Overview During the enterprise activation process, the BlackBerry smartphone displays an Activating status for 10 minutes. After the first 10 minutes, the smartphone tries to start an enterprise activation process http://support.blackberry.com/kb/articleDetail?articleNumber=000004829 every 10 minutes and displays a Retrying status at each interval. After 40 minutes, the smartphone stops trying to start the enterprise activation process and displays one of the following messages: The server is not responding. Please contact your System Administrator. or An error has occurred. Please contact your System Administrator. http://support.blackberry.com/kb/articleDetail?articleNumber=000013458 Back to top ↑ Cause The following can cause this issue: The BlackBerry smartphone is not activated correctly for enterprise service.The BlackBerry smartphone user's mailbox is full.An incorrect email address was used to complete the enterprise activation process.The password used to complete the enterprise activation process was not set correctly.The enterprise activation message with the etp.dat attachment was modified or is not available. In a Microsoft Exchange environment, one of the following issues may occur: Email messages are sent to the BlackBerry smartphone PST folder, but the BlackBerry Enterprise Server cannot access the enterprise activation message with the etp.dat attachment.The enterprise activation message with the etp.dat attachment is deleted or modified by an anti-virus application or message blocking software.The enterprise activation message with the etp.dat attachment is unaltered in the BlackBerry smartphone user's inbox, but the BlackBerry Enterprise Server does not retrieve it. The enterprise activation message with the etp.dat attachment is being sent to more than one BlackBerry smartphone user's account. If a BlackBerry smartphone user forwards email messages to a second BlackBerry smartpho
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