Outlook 2010 Error Object Could Not Be Found
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message, "The operation failed. An object could not be found." I'd like to thank Malik Shadid, who wrote a long and very useful blog post that pointed me to the tools below that helped find the solution. Important: There are MANY things that can cause this error, most of which I'm not remotely qualified to diagnose. Therefore, I cannot answer questions about these procedures. This post describes my experiences, yours may be quite different. The symptoms were as follows: Outlook would give the "object could not be found" error when trying to download the Offline Address Book (OAB) from the Send/Receive | Send/Receive Groups | Download Address Book. Attempts to create a new profile in Outlook would hang for at least several minutes. Outlook 2007 and 2010 talking to Exchange 2007, all on a LAN. The LAN is a small business LAN that had a new provider and a new firewall/router. Exchange was running under Hyper-V. Configured for direct RPCs, not RPC-over-http. The OAB did not have the latest changes from the GAL. The OAB had worked before the new router. The problem appeared on multiple computers. Outlook would connect and download mail/contacts/calendar successfully. My first thought was that my firewall settings were wrong. Indeed, when I looked at the machine running Hyper-V, it had reset itself to be on a "Public Network" and was blocking many ports that it shouldn't have been. So this was the first thing I fixed. Unfortunately, this only made a minimal improvement. HOSTS file My next step was to check for DNS resolution. My domain was "abc.local" with the server name being "jupiter.abc.local". For the purpose of testing, I added abc.local, jupiter.abc.local, and jupiter to the HOSTS file in C:\Windows\System32\Drivers\Etc. After doing this, I pinged the host by the various names to make sure it worked. (You do not need to reboot after updating the HOSTS file.) Unfortunately, this didn't fix it either. PowerShell At this point it's important to understand that the OAB is a rather strange beast that sometimes uses a different set of protocols (and ports) than MAPI. The OAB can get the connection information from the Autodiscover.xml file, so it's critical that the Autodiscover.xml file be accessible, even in a small test environment. The actual process used to track down the AutoDiscover file is quite complex, as Malik describes in his TechNet blog. To help find the Autodiscover file, there's an applet in the Exchange PowerShell called test-outlookwebservices that will give you ther URL, as well as telling you whether the server responds to basic "are you alive" tests. It's documented on thi