Outlook 2003 Printing Error Internet Explorer Script Error
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InstalledSlipstick SystemsHome / Outlook / Outlook 2003 / Printing Errors in Outlook 2003 with IE9 Installed Last reviewed on November 8, 2012 —1 Comment Users in a terminal services environment are reporting a script error, res://ieframe.dll/preview.js, when they attempt to print email in Outlook http://www.slipstick.com/outlook/2003/print-errors-in-outlook-2003-with-ie9-installed/ 2003 after installing Internet Explorer 9. This is due to a problem printing to a http://discussions.citrix.com/topic/290819-cannot-print-html-email-from-outlook-2003-since-upgrading-to-internet-explorer-9/ non-redirected printer. There are three possible solutions: set a registry to key to force all printouts to RTF format, print messages as plain text, or create a Fonts folder under the Windows directory. Of course, rolling back to IE8 will solve the problem too. Cause Paul Adams [MSFT] full explanation is here: Script error ‘res://ieframe.dll/preview.js’ trying to print from Outlook 2003 outlook 2003 in a RS/RDS session with IE9 installed Short version: This is caused by the process trying to open a folder that does not exist. This is why creating the missing folder at %HOMEDRIVE%%HOMEPATH%\Windows\Fonts works. (For most users the folder is C:\Users\%USERNAME%\Windows\Fonts.) Why does this only happen when IE9 is installed? Because there is a design change in how IE9 invokes printing APIs in the OS. Applications (including Outlook 2003) that are not "Terminal Service aware" will have outlook 2003 printing their API calls are marked as such, which leads to an incorrect code path being followed when trying to enumerate the path to the fonts folder. If the application is marked as TS aware, then the system fonts folder is used (%SYSTEMROOT%\Fonts) and printing works. A note worth repeating: this is not the root cause of all scripting errors. It is just one specific symptom tied directly to the presence of an IE version after 8.0, and only in Terminal server/remote desktop scenarios. Two of the solutions will need to be implemented by the administrator. The first solution, printing in plain text, will work for all end-users. Solution 1: Print in Plain Text Format. If you need to print most messages, set Outlook to read all mail as plain text in Tools > Options > Preferences > Email Options. Enable the option to Read All Standard Mail in Plain Text. With this option enabled, all mail is rendered in plain text format. You can switch an HTML message to render as HTML by clicking in the Infobar. If printing is a "now and again" thing, drag the message (or a copy) to the Junk Mail folder, then print from the Junk folder. If you moved the message, remember to move it back to the Inbox when you are finished printing. Solution 2: Force RTF Printing You can add the F
Developer Network (CDN) ForumsCitrix Insight ServicesCitrix ReadyCitrix Success KitsCloud Provider PackCloudBridgeCloudPlatform (powered by Apache CloudStack)CloudPortalDemo CenterDesktopPlayerEdgeSightEducationForum PrototypeHDX MonitorHDX RealTime Optimization PackHotfix Rollup PackJapanese ForumsKnowledge Center FeedbackLicensingLTSRNetScalerNetScaler E-Business CommunityNetScaler Gateway (Formerly Access Gateway)Profile ManagementProof of Concept KitsProvisioning ServerQuick Demo ToolkitReceiver, Plug-ins, and Merchandising ServerSecure GatewayShareFileSingle Sign-On (Password Manager)SmartAuditorStoreFrontTechnology PreviewsTrial SoftwareUniversal Print ServerUser Group CommunityVDI-in-a-BoxWeb InterfaceXenAppXenClientXenDesktopXenMobileXenServer Discussions Support Forums Products XenApp XenApp 6.0 for Windows Server 2008 R2 Printing (HDX Plug-n-Play Printing) Javascript Disabled Detected You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality. Cannot print HTML email from Outlook 2003 since upgrading to Internet Explorer 9 Started by JOYCE CARUTHERS , 20 July 2011 - 08:36 PM Login to Reply 3 replies to this topic JOYCE CARUTHERS Members #1 JOYCE CARUTHERS 2 posts Posted 20 July 2011 - 08:36 PM Since upgrading to Internet Explorer 9, we can no longer print HTML email from Outlook 2003. RTF and text are fine, but with HTML we get the following script error:An error has occurred in the script on this page.Line: 2053Char: 1Error: The system cannot find the file specified.Code: 0URL: res://ieframe.dll/preview.jsIf the email has an option to view in web browser, it will print, but you are missing the email header information. We can save the email message locally, open it, and print it.We have tried adding the registry entry below that was suggested on a couple different forums, and this will print the email without images.HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\PrintingCreate a DWORD and name it "Force RTF Printing" (without the ") and give it the value 1 (hex).Has anyone else had this issue and found a resolution that will allow printing an HTML email directly from Outlook? 1288-290819-1569629 Back t