Ocs 2007 Address Book Error
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Start here for a quick overview of the site Help Center Detailed answers to any questions you might have Meta Discuss the workings and policies of this http://serverfault.com/questions/77071/office-communicator-and-cannot-sync-address-book-error site About Us Learn more about Stack Overflow the company Business Learn more http://www.markc.me.uk/markc/Blog/Entries/2009/6/22_Force_Updating_the_OCS_Address_Book.html about hiring developers or posting ads with us Server Fault Questions Tags Users Badges Unanswered Ask Question _ Server Fault is a question and answer site for system and network administrators. Join them; it only takes a minute: Sign up Here's how it works: Anybody can ask a question Anybody can answer address book The best answers are voted up and rise to the top Office Communicator and cannot sync Address book error up vote 0 down vote favorite I have a recently done Office Communications Server 2007 R2 installation that I'm having trouble with. Every client (Office Communicator 2007 R2) in the office is reporting the problem "Cannot Synchronize Address Book". When I click this report for more details cannot synchronize with I'm seeing : "Cannot synchronize with the corporate address book. This may be because the proxy server setting in your web browser does not allow access to the address book. If the problem persists, contact your system administrator". We do not use a web proxy at all internally, so this message is not at all helpful. Whilst looking for solutions to this issue, most of my googling has turned up issues with certificates as the root cause, but I'm nigh on positive this isn't the problem here. I'm able to surf to the URL being sent from the OCS server to Communicator as the Address book URL, and I get no issues reported by Internet Explorer at all. What is concerning me most, is that checking in the IIS logs on the server which is hosting the Address book, I'm seeing no accesses at all from most of the machines in the office. The only ones which are showing up are a couple of Windows XP machines - whilst most of the others in the office are running Vista x64. They all run the same client (which I guess must be 32bit - I'm
in the OCS Administration tools. As you can see from the above, the address book is set to syncronise at 1:30am every night. This is fine for general operations but sometimes you want the address book to syncronise immediately. Maybe you’ve bulk enabled some users, or you simply want to make sure it’s up to date. It is possible to do this - and it’s pretty easy! Let’s go through the process. First, from your server that runs the address-book service, you need to drop in a DOS prompt (Start/Run/CMD) and go to the following directory: C:\Program Files\Microsoft Office Communications Server 2007 R2\Server\Core> Pretty hideous path! As a short cut you can actually type ‘cd c:\program files\microsoft office*’ to get the main directory, and then switch into ‘Server\Core’. Quick than typing the whole thing! There’s a single command line program that’s used for generating and the address book and syncronising it. FIrst, let’s look at generating it. Generating the Address Book The address book files actually contain delta changes to the original syncronisation - it cuts down on the work/bandwidth etc. Sometimes it’s worth doing a full regeneration - to do it run this command: abserver -regenur If you get this error you need to make sure your command prompt has elevated privileges - I.e. start with Administrator rights. Create a short-cut to CMD.exe, right-click on it and select ‘Run as Administrator’. Now, before you can syncronise this regeneration you must wait for it to finish. How do you know it’s finished? Well, look out for eventID 30028 - AB Entires are populated successfully. You now need to move on and syncronise the Address Book files. Syncronising the Address Book To do this, run this command: abserver -syncnow This will sync all of the address book files for you. Pretty easy really! Communicator Address-Book Cache If you’re an Admin sometimes it’s worth checking you have the latest address book files - I.e. to check to make sure your bulk updates/new users are in it for example. To do that, you can delete your local copy of the files and then have Communicator download them again. Close down communicator and delete these two files: GalContacts.db GalContacts.db.id