Comcast Error Srm-8001
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Comcast Srm-521
Subscribe Printer Friendly Page All Forum Topics Previous Topic Next Topic Posted by acj405 12-30-2011 10:58 PM Frequent Visitor View All Member Since: 12-16-2010 Posts: 8 Message 1 of 36 (36,973 Views) SRM-8001 error when using Xfinity OnDemand Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Report I contacted support via chat several weeks ago because I was srm 8012 comcast demand receiving the SRM-8001 error code when I was trying to watch a movie that I had purchased. Since the instructions said to unplug/plug in the box to see if that solved the problem, my movie started over from the very beginning. It took me 15 minutes or so each time to fast forward to where I left off. I eventually gave up after about the fourth try and chatted with support. She said she can credit my account...and I guess that's where it was left.This week, I started receiving the error again when I was watching a free show on a premium channel. It happened four times l ast night alone. I eventually stopped the unplug option and gave up on the whole thing.First of all, this error is not new (search the boards). Secondly, I reported the error several weeks ago but giving a customer credit is a decent answer so it doesn't need to be escalated (??). Lastly, I just wrote a $172 check this month to Comcast which includes additional charges for OnDemand and the premium channel that I
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Comcast Code Srm 8001
OR - Overflow feeds: Yes or No? » Robby321@comcast.net Robby321 Anon 2009-Apr-17 5:35 pm On Demand I
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get Error Code SRM 8001Put in (expanded basic) the DCH 70 box, 2 DTA's. All work fine, but when I try anything On Demand, after a bit, I get http://forums.xfinity.com/t5/On-Demand/SRM-8001-error-when-using-Xfinity-OnDemand/td-p/1148951 error SRM 8001. Called, they gave the box (it was off at the time) a wake up call, but still does nothing. Tried free movies, etc, same error. Also no screen (time/channel)showing on the box, but she said with my service, thats normal. Everything works fine else wise, channels, etc. Any opinions? Thanks.. · actions · 2009-Apr-17 5:35 http://www.dslreports.com/forum/r22254616-On-Demand-I-get-Error-Code-SRM-8001 pm · CleanGenePremium Memberjoin:2008-04-09Manassas, VA CleanGene Premium Member 2009-Apr-17 5:45 pm SRM-8001 is a VOD tuning error - to quote from the manual, "The ITV server has successfully set up a VOD session however the client was not able to tune to the stream."There are several things that can cause this on your end. Commonly, RF interference/ingress issues can cause this, caused by poor or damaged cabling. Check your connections, remove splitters if possible, and replace any worn or frayed cables or connectors. It's also possible the problem is farther upstream, so if you've done all that FIRST, and the problem is still occurring, call back to set up a service call. · actions · 2009-Apr-17 5:45 pm · wangerjoin:2008-04-20Reading, PA wanger to Robby321 Member 2009-Apr-17 7:22 pm to Robby321Sounds like the digital box isn't pulling an IP. The box might be in Mac Connect status. Try power cycling the box, unplug it and wait before plugging it back in. Wait for about 5-10 minutes before you try ON DEMAND. I would
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