Comcast Error Working Offline
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Next Topic Posted by ComcastGwen 10-06-2014 05:03 PM Edited on 10-08-2014 10:07 AM Official Employee View All Member Since: 07-28-2014 Posts: 147 Message 20 of 1,980 (102,622 Views) X1 Technical Issues [Edited] Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Report Welcome to the new "X1 Technical Issues" thread.We ask that you post all of your X1 related technical issues (Audio, Set Top Box, comcast error message etc.) here. Below, you will find links to X1 Help articles that may assist you in resolving your technical issue: Xfinity TV: Basic Troubleshooting Find and Troubleshoot Error Codes Thank you in advance for posting! Everyone's Tags ({0}): X1X1 issuesX1 Technical Issues View All (3) 0 Kudos Reply 1,979 REPLIES Posted by fndudek 09-07-2013 11:15 AM Frequent Visitor Member Since: 09-07-2013 Posts: 5 Message 1 of 1,980 (72,419 Views) error RDK-03003 Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Report What is RDK-03003 and how can I fix it? Already went through x1 phone support with no resolution and ticket was "elevated". UGGHHH 0 Kudos Reply Posted by ComcastAndrew 09-08-2013 12:49 AM Edited on 09-08-2013 12:49 AM Official Employee View All Member Since: 10-04-2008 Posts: 9,135 Message 2 of 1,980 (72,344 Views) Re: error RDK-03003 [Edited] Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Report Does it get past the first couple of dots? 0 Kudos Reply Posted by fndudek 09-08-2013 01:36 AM Frequent Visitor Member Since: 09-07-2013 Posts: 5 Message 3 of 1,980 (72,334 Views) Re: error RDK-03003 Options Mark as New Bookmark Subscribe Subscribe to RSS
prevented my family and I from watching TV last night. We are shown the error code RDK-03004. We had called Comcast support phone line and after waiting for 45 min's got no help at all. They just wanted to schedule a tech to come
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out to our house (good trick I must say to get someone on site and charge you) comcast error code 7 I engaged the support chat (transcript will follow) and search the online and found several people having this type of issue. I've even located a post that apdl comcast error gave instruction on what to do, however this did not work Instructions: ComcastCares on Twitter To restore your X1 service,unplug the cord on the X1 box from the electrical outlet.Wait 30sec before plugging the cord back into the outlet. Thanks but that http://forums.xfinity.com/t5/X1/X1-Technical-Issues/td-p/2339783 does not resolve the issue I am facing but wastes about 10 min's time for the unit to power back up and only fail with the same error status code. So I did some digging of my own to locate how to get into the X1's Diagnostics area To enter the The X1 Platform Diagnostics Page: Hold down Exit button for 5 seconds Press the down arrow twice Push the number 2 button That brings up diagnostics screen. Use arrows to navigate. Exit button to http://jermsmit.com/x1-error-code-rdk-03004-unable-to-connect-to-xfinity/ exit. After checking the diagnostics of my box I noticed the all seemed operational, until I noticed the unit no longer was assigned an IP Address . I mentioned this to support and they still had me troubleshoot, but I was pleased that they did admit that the issue I am facing seem to be on their end and not mine. My support chat transcript: CHAT ID: 08CB623D-EA6E-499F-9FC8-263DE4880DAF Problem: X1 Error Code: RDK-03004 - Unable to Connect to XFINITY Michael John > Hello JERMAL_, Thank you for contacting Comcast Live Chat Support. My name is Michael John. Please give me one moment to review your information. JERMAL_ > My Issue: X1 Error Code: RDK-03004 - Unable to Connect to XFINITY Michael John > It is a pleasure to have you on chat. How are you doing today? JERMAL_ > I did the following: Hold down Exit button for 5 seconds, hit down arrow twice, push 2 button JERMAL_ > all diags check out just fine it seems there is an issue in my area can you confirm this? JERMAL_ > in fact the box itself doesn't seem to be acquiring an IP address JERMAL_ > I have been down for the last 3 hours JERMAL_ > I have done all the normal steps power off, on unplug etc JERMAL_ > I am not your standard customer I am a tech i need for someone to look into this ASAP JERMAL_ > In fact everyone in my area with comcast see
or receive email. If your Mac isconnected to the Internet, but Mail no longer sends or receives email messages, the issue https://support.apple.com/en-ca/HT204075 could be with the provider of your email service.Or you could have http://businesshelp.comcast.com/help-and-support/internet/troubleshoot-internet-connectivity/ missing or outdated settings in the Accounts section of Mail preferences (Mail > Preferences). If Mail refers to a problem with the mail server or networkMail might say that it’s unable to connect because of a problem with the mail server or network. For example, the message might refer to comcast error a connection that timed out, or too many simultaneous connections: If you're connected to the Internet but the connection timed out, your email provider could be experiencing a service outage.Contact them or check their status webpage to make sure that their mail service is online. Examples of status pages: iCloud mail status Gmail status Yahoo mail status AOL mail status Outlook mail comcast error working status If the message refers to the number of simultaneous connections, too many of your devices are checking your email account at the same time. Quit Mail on one or more of your other devices. If Mail keeps asking for your email passwordLearn what to doif Mail repeatedly asks for the password of your email account. If Mail says that your account appears to be offlineMail might say that your account appears to be offline due to a network problem. If you'reconnected to the Internetbut your account appears to be offline, your email settings might no longer be correct. To view your current settings in Mail, choose Preferences from the Mail menu, click Accounts, then select your email account. Your Mac automatically uses the correctaccount settingsfor many email providers.You can useMail Settings Lookupto view those settings, orget the settings directly from your email provider.Then compare them to the settings you see in Mail preferences. If email doesn't arrive as soon as you expectIncoming or outgoing email might take longer toarrive than you expect, or it might arrive on one device before arriving on another devi
connectivity Updated 5/13/2016 3:44:17 PM by Comcast Expert Email Close Email this A link to "Troubleshoot Internet connectivity" will be sent via email. Recipient's name: Recipient's email address: Your name: Your email address: Send me a copy Type the RED Moving Letters View Help Information Moving Letters: or Cancel We hate spam. The information you've entered will not be shared or sold. Email sent Your link to 'Troubleshoot Internet connectivity' has been sent! Introduction If you are having trouble connecting, staying connected or experiencing slow speeds with your Comcast BusinessInternet service, utilize these troubleshooting recommendations to resolve the issue or troubleshoot issues directly from your desktop or mobile device. The most common reason for a slow Internet connection is that your PC is infected with viruses, spyware or adware. To prevent that, make sure that your anti-virus and spyware detection software are up-to-date and scan your PC with them frequently. Some other things that could cause a slow connection are a firewall setting that is too restrictive, the speed of your PC's processor, the amount of memory or cache available, the size and location of the web page you are accessing, large graphic images, game rooms, or video and sound files.
Basic troubleshooting Verify that the modem, router and other network devices are plugged into a working outlet and are receiving power. Ensure that all physical connections are attached and secure. Coax cable into back of your modem Ethernet cable from modem to router or other network devices Ethernet cable from modem/ router to computer If your device has a standby button, verify that the modem is not in standby mode. If modem is in standby mode, press the standby button. Rebooting your modem Powercycling (rebooting) your modem and router (if applicable) will solve most connection issues. To powercycle your modem, follow these steps: Power off and unplug your modem. (Note: When powering off your modem, do not press the reset button.) If you have a router, power it off and unplug it from the power outlet. Power off and unplug any ad