Activesync Error 85010004
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0x86000C09, 0x80883002 When establishing aconnection to the server on a Windows Mobile device, you may receive themessage "Synchronization failed. Attention required." If you click on Attention required you will receive anerror code to troubleshoot the issue. The following error codes are described below: ActiveSync error 0x86000108ActiveSync error 0x80004005ActiveSync error 0x85010004ActiveSync error 0x86000C09ActiveSync error 0x80883002 ActiveSync error 0x86000108 Generally when you receivethe error 0x86000108 for ActiveSync, it indicates that there isa corrupted item in the mailbox,contactsor calendar. The best way to resolve this issue isto set the mailbox to download ALL ITEMS to the device. You can do this by navigating to the ActiveSync settings on the device: ActiveSync > Menu > Options > Mailbox / Calendar > Settings http://forums.windowscentral.com/nokia-lumia-920/213053-error-85010004-while-synching-up-exchange-server.html > Download ALL > OK. If the issue persists, it is likely that the corrupted item is located in contacts. To find a corrupted contact: InOutlook, go to Contacts and choose to view the contacts by Company View. Once mailbox contacts are in this view, arrange the list by name (A on top). This brings all the empty lines and entries that start with blank spaces or special characters to the top. If you see any https://kb.intermedia.net/article/2168 blank lines, delete them.If you see any fields with special characters or spaces, fix or delete that contact. Perform a re-synchronization of the mailbox. This should fix the problem. If you still have problems, try this alternate solution: In Outlook, go to Mail. Create a temporary folder as a subfolder of the Inbox. Move all emails that are in the Inbox to the new temporary folder. Sync the device. It should sync successfully now. Move the emails back to the Inbox folder. Sync the device again. It should sync successfully again and it should continue working. If you are also having trouble syncing the calendar, try the following: In Outlook, go to Calendar. In the view menu, click Current View. Click By Category. Export all items to a PST file. Delete all calendar items. Sync the device. It should sync successfully now. Restore the calendar by importing the PST file. Sync the device again. It should sync successfully again and it should continue working. ActiveSync error 0x80004005 This error is caused by a corrupted item in the ActiveSync program on the device. You will need to reset all the folders that you synchronized. To do this, navigate to ActiveSync > Menu > Options on the device. Uncheck Calendar, Contacts, Email and Tasks in the ActiveSync options (this makes the phone delete all synchronized
| My Forums | Address Book | Member List | Search | FAQ | Ticket List | Log Out ActiveSync 0x85010004 Error Users viewing this topic: none Logged in as: Guest http://forums.msexchange.org/ActiveSync_0x85010004_Error/m_1800435566/tm.htm Tree Style Printable Version All Forums >> [Microsoft Exchange 2007] >> Mobility >> http://blog.fuelip.com/2010/05/exchange-20072010-active-sync-0x85010004/ ActiveSync 0x85010004 Error Page: [1] Login Message << Older Topic Newer Topic >> ActiveSync 0x85010004 Error - 23.Mar.2007 1:21:10 PM rooppert Posts: 8 Joined: 23.Mar.2007 Status: offline We have just about completed our transition from Exch03 to 2007. Mailboxes have been moved, public folders replicated, etc. Now I've moved on to completing activesync error cutover of our WM5 devices. A little backgroud first... in 2003 we were running FE/BE setup, with OWA and exch activesync pointing to the front-end, and all mailboxes located on the back-end. Also, both 2003 servers are running SP2, and have had no problems with direct push email using SSL (self-signed). Now I have moved all of our mailboxes to the 2007 box, which in all other aspects activesync error 85010004 is working great. But now if I point my device (only testing mine at this point) to the new server (after installing the new cert on my phone) I get: "Your account in Microsoft Exchange Server does not have permission to synchronize with your current settings. Contact your Exchange Server administrator. Support code: 0x85010004" Fortunately, my 2003 FE server is still allowing all of my users to sync their devices as the FQDN and cert on their phonesare still valid. I've checked the settings in EMC and the mailboxes are enabled for Exchange Activesync. I've even run the script to enable it again (successfully) in EMS. I know 2003 had some funny configs for virtual directory security, etc. to get EA working in some enviornments; is that the case again in 2007? Any help on this would be greatly appreciated! Post #: 1 Featured Links* RE: ActiveSync 0x85010004 Error - 24.Mar.2007 8:43:34 AM Henrik Walther Posts: 6928 Joined: 21.Nov.2002 From: Copenhagen, Denmark Status: offline There's no funny configs for EAS vdir in E2K7. But I've seen similar issues with migrated users, where the solution was to delete the partnership using the EMC. Does a partnership show up for your device? _____________________________HTH
If you are getting these messages in Event Log: User "domainnameadministrator" cannot synchronize their mobile phone with their mailbox because Exchange ActiveSync has been disabled for this user. And on your Windows Mobile phone have error code 0x85010004 It's probably because you're trying to use the administrator account to test with! This is not supported under Exchange 2007/2010 as the administrator does not inherit permissions in AD which makes it hard to give it activesync rights. Use a user's account instead! If this is not the case, then try one of two things (I found this normally happens when migrating from 2003 -> 2007/2010 - never seen it with a fresh install) Remove and recreate ActiveSync Directory (use Exchange Powershell) Remove-ActiveSyncVirtualDirectory -Identity "Microsoft-Server-ActiveSync (Default Web Site)"New-ActiveSyncVirtualDirectory -Server "xxx" -WebSiteName "Default Web Site" -ExternalURL "http://www.xxx.com/Microsoft-Server-ActiveSync"
or for a single server deployment New-ActiveSyncVirtualDirectory -WebSiteName "Default Web Site" -ExternalURL "http://www.xxx.com/Microsoft-Server-ActiveSync" Use the powershell to give the user ActiveSync rights Set-CASMailbox -Identity