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Pages false single_column false false false false false 340 its01 false false Tools Attachments (0) Page History Restrictions Page Information Link to this Page… View https://answers.syr.edu/display/network/SURA+Error+623+-+Could+not+find+phone+book+entry in Hierarchy View Source Export to PDF Export to Word Networking Pages Blog Space Tools SURA - Home SURA Error 623 - Could not find phone book entry Skip to end of https://forums.techguy.org/threads/need-help-error-623-the-system-could-not-find-the-phonebook-entry-for-connection.496114/ banner JIRA links Go to start of banner Skip to end of metadata last modified on Jan 20, 2010 Go to start of metadata SURA Error 623 - System could not error 623 find phone book entry for this connection. Table of Contents Summary Resolution: Background: Procedure: Comments Summary SURA Error 623 - System could not find phone book entry for this connection. Resolution: Disable McAfee's On-Access Scan, uninstall SURA from the command line, then reinstall SURA and re-enable McAfee's On-Access Scan. Follow the same procedure for AVG's Resident Shield (see Comments section below). Background: McAfee's On-Access error 623 windows Scan and AVG's Resident Shield prevent SURA from creating an instance of 'rasphone.pbk' in the C:\Users\netid\AppData\Roaming\Microsoft\Network\Connections\Pbk folder on Windows Vista or Windows 7. If this file already exists in the folder, there is no problem, but if it does not, the above error occurs. Uninstalling and reinstalling SURA without disabling McAfee's On-Access Scan or AVG's Resident Shield will not resolve the error. Procedure: Right-click on the McAfee "V" shield icon or AVG patchwork icon in the notification area Select "Disable On-Access Scan" for McAfee or 'Open' for AVG (see Comments section below) Open a command line window by typing 'cmd' and hitting Enter in Windows' Search box on the start menu Drag the SURA executable into the command line window Add a space followed by '/uninstall' to the end of the command line and hit Enter Type 'exit' and hit Enter to close the command line window Reinstall SURA by launching 'sura.exe' and logging in normally Once connected, right-click on the McAfee "V" shield icon and select "Enable On-Access Scan" (For AVG, see the Comments section below) Comments To disable or enable AVG's Resident Shield, open AVG, click Resident S
we highly recommend that you visit our Guide for New Members. Need Help! Error 623: The System Could Not Find the Phonebook Entry for Connection Discussion in 'Windows XP' started by douglasdelay, Aug 27, 2006. Thread Status: Not open for further replies. Advertisement douglasdelay Thread Starter Joined: Feb 25, 2004 Messages: 102 Ok, I'm losing my patience with my dial-up connection. I signed up with a new provider and I am getting this message under the Network and Dial-Up Connections window. Error 623: The System Could Not Find the Phonebook Entry for this Connection I can connect to the internet via dial-up but it periodically drops my connection and I get the above error message. I am still able to connect to my old dial-up provider and I don't get this error or get dropped. I'm skepitcal that it's the way I initially set up the new connection with the new provider. I found this link (http://support.microsoft.com/kb/227391/) to microsoft'ss website addressing the issue but it does no help me. It says to do the following; 1. Click Start, point to Settings, and then click Network and Dial-up Connections. 2. Right-click the Virtual Private Connection in question, and then click Properties. 3. Select the "Dial another connection first" check box, and then select the appropriate Dial-up connection from the drop-down list box. If there is no Dial-up connection to choose from in this location, you may have to create a Dial-up connection and then repeat these steps. BUT there is no option to "Dial another connection first" check box. It just doesn't exist. Not sure what to do next?? douglasdelay, Aug 27, 2006 #1 Sponsor hssonline Joined: Aug 22, 2006 Messages: 167 1. go to internet options of INTERNET EXPLORER (Tools ---Internet options) 2. put a check mark on "never dial a connection" in the connections tab. 3. uncheck the option for proxy server under LAN settings (connections tab). hssonline, Aug 28, 2006 #2 Dunko9 Joined: Apr 21, 2003 Messages: 320 hssonline said: 1. go to internet options of INTERNET EXPLORER (Tools ---Internet options) 2. put a check mark on "never dial a connection" in the connections tab. 3. uncheck the option for proxy server under LAN settings (connections tab).Click to expand... yeah i have trying, but same problems. nothing happened!