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Team GFI Top posts Bloggers Contact Menu Like what you see? Subscribe to our blog feed and never miss a post. How to troubleshoot Exchange ActiveSync connections Staff Writer on October http://www.gfi.com/blog/how-to-troubleshoot-exchange-activesync-connections/ 24, 2014 (1 votes, average: 5.00 out of 5) 2 comments In this mobile-first world, your end users can’t live without their smartphones. If they cannot get to email from anywhere at any time, deals http://exchangeserverpro.com/activesync-policies-cause-test-activesyncconnectivity-to-fail/ could fall through and that just can’t happen. Ensuring that Exchange ActiveSync is working properly on both your Exchange infrastructure and your users’ myriad mobile devices is one of the most important things you can activesync error do. Usually, EAS works perfectly well, so this is not a problem for you. But occasionally, things do fail, so knowing what to look at and how to troubleshoot are critical skills. This article should help get you started. Basics Make sure DNS is properly resolving the autdiscover.example.com name, that the user is attempting to use valid credentials that aren’t locked out, and that the certificate on the CAS server microsoft activesync error has not expired. It is amazing how many times sysadmins let a certificate expire, so don’t overlook that! There are actually several things you can check on your CAS, but you can first just check your phone to be sure it still works. True, if you have multiple CAS servers you need to make sure your phone and the affected user’s phone are both being serviced from the same CAS or CAS array. On the server side Ultimately, EAS is provided by your Exchange Client Access Server (CAS) server(s,) so knowing what to look at and where to check on things is key. And since you can reach right out and touch your CAS servers, this is probably the first place to start. Logs Always check the logs to see what they can tell you. Far too many admins make checking logs the last thing they do, rather than the first. Quarantine If you are using EAS Quarantine, check to make sure the device has not been quarantined. It could be that a policy is preventing the user from connecting the device, especially if it is a new one. Devices are allowed (or denied) based on a UUID, not a user’s account or a specific make/model. If th
Availability Migration You are here: Home / Solutions / Test-ActiveSyncConnectivity Failure Due to Exchange ActiveSync PoliciesTest-ActiveSyncConnectivity Failure Due to Exchange ActiveSync Policies April 11, 2013 by Paul Cunningham 10 Comments When you are testing ActiveSync using the Test-ActiveSyncConnectivity cmdlet you may encounter failures. Depending on the specific cause of the failure you may see different results. For example here is a failure at the FolderSync stage of the test. [PS] C:>Test-ActiveSyncConnectivity CasServer LocalSite Scenario Result Latency(MS) Error --------- --------- -------- ------ ----------- ----- ho-ex20... HeadOffice Options Success 46.88 ho-ex20... HeadOffice FolderSync Failure [System.Net.WebException ]: The remote server ret urned an error: (403) Fo rbidden. HTTP response headers: MS-Server-ActiveSync: 14 .2 Content-Length: 1233 Cache-Control: private Content-Type: text/html Date: Thu, 11 Apr 2013 0 8:34:58 GMT Server: Microsoft-IIS/7. 5 X-AspNet-Version: 2.0.50 727 X-Powered-By: ASP.NET These failures can be caused by different ActiveSync policies within your organization. Learn even more in the Beginner's Guide to Exchange Server 2010 ActiveSync. Grab your copy here. Creating a Test CAS User As a first step, if you are planning to use Test-ActiveSyncConnectivity you should create a CAS test user using the supplied script from Microsoft. On a mailbox server in your organization open the Exchange Management Shell and navigate to the Exchange scripts folder. [PS] C:\>cd $exscripts [PS] C:\Program Files\Microsoft\Exchange Server\V14\scripts> Run the following script. By default it will create the user in the "Users" OU in Active Directory. If you have more than one OU named "Users" you should manually specify a different OU, or specify the exact path to