Error Opening Attachments Blackberry
Contents |
to download Attachments on BlackBerry Smartphone running BlackBerry OS Article Number:000022028 First Published:August 15, 2015 Last Modified:May 02, 2016 Type:Support Environment BlackBerry blackberry cannot open attachments Bold 9000 smartphoneBlackBerry Storm 9500 smartphoneBlackBerry Tour 9630 smartphoneBlackBerry Device blackberry storm cannot open attachments Software 4.6 to 4.7 Back to top ↑ Overview An attempt to download an attachment
Blackberry Pearl Cannot Open Attachments
does not complete and the following message status error appears: Attachment download IO error Viewing the attachment works as expected. Back to top ↑ Cause
Blackberry 8830 Cannot Open Attachments
1. An IT policy on the BlackBerry smartphone has the following rule enabled: External File System Encryption Level under Security policy group. 2. The external microSD memory card is encrypted with another BlackBerry smartphone. Back to top ↑ Resolution 1. Disable the External File System Encryption Level IT policy.2. Backup how to delete attachments on blackberry the external memory card and format it using a BlackBerry smartphone. Re-encrypt it with the new BlackBerry smartphone. Warning: The following procedures delete either all data, or all data and applications on the media card. Back up the data prior to performing the procedure. For instructions, see your product documentation. Disable media card encryption on the BlackBerry smartphone. On the Home screen of the BlackBerry smartphone, click Options > Security Options > Encryption.Under Media Card, change the setting from Enabled to Disabled.Format the media card go to Options > Memory from the Home screen. Press the Menu key and select Format. Choose Yes when asked to continue.To re-enable media card encryption (if encryption is desired), go to Options > Security Options > Encryption and under Media Card, change the setting from Disabled to Enabled. Back to top ↑ Workaround Download the attachment to the Device Memory instead of the External microSD Mem
to open an attachment on the BlackBerry 10 smartphone if a digital signature was used on the email Article Number:000034703 First Published:August 15, 2015 Last Modified:July 28, 2016 Type:Support Environment BlackBerry 10 OSMicrosoft Outlook 2010Microsoft Exchange Server 2003 SP2Blackberry Device Service Back to top ↑ Overview When a digital signature is applied to an email that is received on http://support.blackberry.com/kb/articleDetail?articleNumber=000022028 the BlackBerry 10 smartphone, an included attachment cannot be opened and the following error is displayed: The document is empty (size 0kb) The following log line will display in the MDAT log on the BlackBerry Device Service: <2013-07-17 10:49:57.851 ADT>:[6700]:
when opening IBM Notes Traveler http://support.blackberry.com/kb/articleDetail?ArticleNumber=000035826 attachments on the BlackBerry 10 smartphone Article Number:000035826 First Published:August 15, 2015 Last Modified:August 15, 2015 Type:Support Environment BlackBerry 10 smartphone IBM Notes Traveler JI 612555 Back to top ↑ Overview The User receives an email with an attachment(s) cannot open on the BlackBerry 10 smartphone and when attempting to open the attachment(s) the following error is displayed: This file cannot be opened because it is not a valid