Bt Vision Vo4 Error
menu Broadband help Find solutions to most broadband problems. How to use the navigation The help section uses a finder that has been divided into categories and sub-categories to help navigate through to the relevant answer. The steps are as follows: Step 1: Select a category Step 2: Select a subcategory Step 3: Select an answer you would like to hear about Step 4: Answer preview 1. Select a category 2. Select a sub-category 3. Select an answer 4. Answer preview Select a category Learn about BT Broadband Set up and use BT Broadband Fix problems with BT Broadband Manage my BT Broadband service BT Wi-fi BT Cloud Help videos Select a sub-category Select an answer Learn more Published Updated Broadband Email Anti-virus & security Broadband top topics I've got no broadband connection My broadband connection keeps dropping Wireless help Speed help How to connect your devices wirelessly Username and password help What does this BT TV error code mean? Before looking for your error code, why not try our TV and Sport help tool? The help tool can quickly get you back up and running again. Simply click the link below and give it a go. If you'd like to look up the code, please type the full error code in the box below. For example: BTR-022 (don't forget the dash) Search View all error help VBA-001, VBA-002, VBA-003, VBA-004, VBA-005, VBA-006, VBA-007, VBA-008, VBA-014, VBA-017, VBA-029, VBA-032, VBA-044, VBA-047, VBA-101, VBA-102, VBA-104, VBA-106, VBA-110, VBA-116, VBA-120, VBA-121, VBA-122, VBA-123, VBA-124, VBA-125, VBA-126, VBA-127, VBA-128, VBA-129, VBA-130, VBA-131, VBA-132, VBA-133, VBA-134, VBA-135 Follow these steps to try and fix these 'VBA' errors: Make sure you have a working broadband connection by testing on another device, like a computer, smartphone or tablet. If you're broadband isn't working, then use our connection troubleshooting wizard Connection troubleshooting wizard If your broadband is working, then check the connection between your BT Home Hub and BT Vision+ box. If you use Powerline Adapters then reset both ad
helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for Search instead for Do you mean BTCare Community Forums / BT TV / BT Vision+ box / BT Vision V04 error after upgrading to BT Infinity Reply Topic Options Subscribe to this Topic's RSS Feed Mark Topic as New Mark Topic as Read Float this Topic to the Top Bookmark Subscribe Printer Friendly Page « Message Listing « Previous Topic Next Topic » « Previous 1 2 Next » Ant2011 Contributor Posts: 56 Registered: 29-04-2011 0 BT Vision V04 error after upgrading to BT Infinity Options Mark as New Bookmark Subscribe Subscribe to this message's RSS Feed Highlight this Message Print Email this Message to a Friend Report Inappropriate Content on 21-08-2011 21h24 The situation:Before last http://bt.custhelp.com/app/answers/detail/a_id/13903/~/what-does-this-bt-tv-error-code-mean%3F Thursday we had a BT Internet ADSL account with BT Vision. Everything worked fine, although our download speed was only about 2.5Mb. On Thursday we were upgraded to BT Infinity. We now have very fast Internet access - around 35Mb download and 8Mb upload - but since the upgrade, BT Vision has stopped working. It reports a V04 error immediately whenever we try to watch any BT Vision on-demand programme or film, although BBC iPlayer on the BT Vision box https://community.bt.com/t5/BT-Vision-box/BT-Vision-V04-error-after-upgrading-to-BT-Infinity/td-p/268139 still works fine.We have called BT support about this, but they seem to think that our internet connection isn't fast enough to support BT Vision and there must be a problem with our line. We have pointed out that the internet speed is MUCH faster than it was before when everything was working fine (how can 35Mb be too slow when 2.5Mb was plenty fast enough?) but they can't seem to get past this and just want us to continually reboot the Home Hub and run speed tests on a PC. To make matters worse, the BT speed tester they want us to use never seems to work properly, and this only further convinces them that our line is too slow.To give some idea of how "slow" our line now is, we can stream HD content from YouTube and BBC iPlayer on our PCs over wireless connections without buffering. Other speed testers such as www.speedtest.net currently report 37Mb down, 8Mb up, 15ms ping and 0% packet loss. As I mentioned before, even the BT Vision box itself has no problems streaming programmes from BBC iPlayer. So why have the other BT Vision services stopped working when we upgraded?We thought we were actually making progress on Saturday, when we finally managed to get someone to check our account rather than blame our line speed or ask us to reboot the router yet again. We were then to
helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for Search instead for Do you mean BTCare Community Forums / BT TV / BT Vision+ https://community.bt.com/t5/BT-Vision-box/Help-PLease-with-Managing-BT-Vision-V04-error-message/td-p/124757 box / Help PLease with Managing BT Vision V04 error mess... Reply Topic Options Subscribe to this Topic's RSS Feed Mark Topic as New Mark Topic as Read Float this Topic to the Top Bookmark Subscribe Printer Friendly Page « Message Listing « Previous Topic Next Topic » Isletower Newbie Posts: 2 Registered: 13-02-2011 0 Help bt vision PLease with Managing BT Vision V04 error message Options Mark as New Bookmark Subscribe Subscribe to this message's RSS Feed Highlight this Message Print Email this Message to a Friend Report Inappropriate Content on 13-02-2011 11h25 Please can anyone help me re the VO4 error message that I am getting when trying to view on demand content. bt vision vo4 I am aware that following 2 hours on the phone yesterday to call centres that this is to do with my line speed.1) BT sold me this package (tied in for a year) - assuring me my broadband was quick enough. (I have BT broadband)2) It worked for the past month and now is not working at all3) I was told that an engineer would call back with a supervisor after 24 hours (never happened)I have done the obvious, restarting/rebooting etc - we have normally 1 laptop and one mobile hooked into the wifi, hence sharing the broadband, surely this can't be reducing the speed capacity/ability to use on demand4) I have tried the BT speed tester (http://speedtester.bt.com) and it is not showing ANY results click test and having inputted my phone number it simply returns to the original page5) A seperate online speedtester, showed that the download speed is circa 800kbsVERY VERY FRUSTRATING - ANY HELP Gratefully received Message 1 of 6 (611 Views) Reply Guyi